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Report a Claim

Claims

Chubb ensures that you receive the best customer service from the date you notify your claim. We will guide you by our experienced claim handlers who will make sure you receive a personal, efficient and expeditious claims service.

CLAIMS NOTIFICATION

To our central email address:
puertorico-firstnoticeofloss@chubb.com

By regular mail to:
Chubb Insurance Company of Puerto Rico
Claims Department
PO Box 191249
San Juan, PR 00919-1249

Personally to our physical address at:
33 Resolución Street
Ste 500
San Juan
PR 00920-2707

By Fax:
(787) 758-6989

By calling our claims department
through our switchboard
787-274-4700

By calling our claims customer service representatives:

P&C and Professional/Financial Lines Claims

787-274-4700
787-274-4798
787-274-4720

Accident and Health Claims

787-274-4700
787-274-4719

Customer service
1-800-473-7346

Claims form - Trip cancellation
Claims form - Flight delay
Claims form - Medical expenses refund requirements
Claims form - Luggage lost or delay