No two claims are the same. Be it a large, complex loss or a smaller event requiring speedy resolution, technical expertise is essential. We are renowned for our technical ability and are recognised leaders in areas requiring an in-depth understanding of complex issues. We empower our local claims teams to make key decisions, meaning quicker answers for you and a streamlined claims process.
Seamless collaboration with the right experts is key to the best and most efficient outcome of a claim. We have long-standing relationships with external advisers such as lawyers, risk engineers, loss adjusters and recovery specialists. These high-quality associates work as part of the claims team to the same exacting standards of service we expect of ourselves.
Once an agreed settlement is reached, we make every effort to issue your claim payment within 5 business days.
Helping avoid risks in the future: Management Information
We appreciate that, for our customers, accurate management information is essential for controlling risk. We place great emphasis on recording claims information in a way that enables our customers to form an accurate picture of their losses, understand trends and plan for improvement.