Assessing the Damage: Our expertise
No two claims are the same. Be it a large, complex loss or a smaller event requiring speedy resolution, technical expertise is essential. We are renowned for our technical ability and are recognised leaders in areas requiring an in-depth understanding of complex issues. We empower our local claims teams to make key decisions, meaning quicker answers for you and a streamlined claims process.
Seamless collaboration with the right experts is key to the best and most efficient outcome of a claim. We have long-standing relationships with external advisers such as lawyers, risk engineers, loss adjusters and recovery specialists. These high-quality associates work as part of the claims team to the same exacting standards of service we expect of ourselves.
A Return to Normality: The settlement process
Once an agreed settlement is reached, we make every effort to issue your claim payment within 5 business days.
Helping avoid risks in the future: Management Information
We appreciate that, for our customers, accurate management information is essential for controlling risk. We place great emphasis on recording claims information in a way that enables our customers to form an accurate picture of their losses, understand trends and plan for improvement.