What are the benefits of Protect Plus?
The benefits are: (1) Accidental damage benefit (e.g. liquid damage, cracked screen), (2) Accidental death due to theft/robbery with Php100,000 benefit, and (3) Accidental medical expense due to theft/robbery of up to Php5,000 benefit for in/out patient.
How is Protect Plus different from Apple’s 1-year Warranty, AppleCare and AppleCare+?
Protect plus covers your equipment from accidental damage which is not part of Apple’s warranty.
Why should I get Protect Plus?
Protect Plus covers your equipment from accidental damages which are not covered by Apple’s 1-year Warranty. Also, you get a bonus coverage for accidental death due to theft/robbery and accidental medical expense due to theft/robbery for one year.
Does my insurance coverage include accessories and packaging/box?
No, Protect Plus coverage is for the actual equipment only, excluding all other components, attachments, accessories, software downloads and packaging/box.
When can a customer avail of Protect Plus?
At point of purchase of a new equipment from Power Mac Center.
How long will my equipment and myself be covered under Protect Plus?
One (1) year.
Can I extend my coverage after the one year period has lapsed?
Protect Plus is good for one (1) year only.
I accidentally dropped my equipment into the toilet. Is this covered by Protect Plus?
Yes, water damage is covered by Protect Plus.
I accidentally dropped my equipment and the screen cracked. Is this covered by Protect Plus?
Yes, cracked screen is covered by Protect Plus.
What should I do to file a claim?
You must call the Protect Plus Hotline at (632) 7756 5411, Toll-free Number 1800-8-7565411, or send an email to ProtectPlus.PH@Chubb.com within 7 working days from the date of incident.
When do I pay the Participation Fee?
Upon receipt of a Settlement Letter stating that your claim has been approved.
Where do I pay the Participation Fee?
At your chosen Power Mac Center Authorized Service Provider, where you will have your equipment repaired.
Who pays for the Diagnostic Fee and Repair Costs?
Chubb will pay for the Diagnostic Fee and Repair Costs.