Customer Service

Complaints and Dispute Resolution

At Chubb, we take the concerns of our customers very seriously.
We have detailed complaints handling and dispute resolution procedures in place, which are outlined in our brochure:

Compliments, Complaints & Dispute Resolution – A Guide to Our Procedures

Please download the above brochure, or if you would like us to mail you a copy, please send us a request with your postal address.
Or you can email us at Complaints.NZ@chubb.com

Fair Insurance Code

We are a signatory to the Fair Insurance Code (the Code). The code and information about the Code is available at www.icnz.org.nz and on request.

Fair Insurance Code