For an optimal site experience, we recommend using a different browser.
Using Internet Explorer may prevent you from accessing, and some site features may not function as expected.

skip to main content

Introducing a centralised inbox

September 2023

Having a centralised place where you can send your queries allows us to better support you and provides consistent messaging across the team. 

The Distribution Operations team has created for this and any questions we receive will be shared in Adviser Insider to ensure everyone has the opportunity to learn. 

Examples of what you can send to the new <inbox> are:

  • Southern Cross / NIB exemptions
  • execution only eligibility emails
  • self-employed questionnaires
  • advice, process and systems related questions.

If you have any feedback or suggestions, please share this with your RM so we can make sure the inbox is specifically a support hub. Just a reminder you can find all our shared resources on Skills Hub and if you have any IT issues, please continue to raise a Jira ticket.