Chubb is a market-leader in major construction, power, heavy and light industrial, and computer insurances (technical lines). Our specialist expertise in leading, handling and investigating claims is widely acknowledged.
Technical lines losses are diverse, often unique, and frequently involve complex contracts and liabilities. Consequently, these losses require an agile and creative approach by our claims handlers. Their depth of experience, fast reactions and problem-solving skills can be crucial factors in driving the claim to a satisfactory conclusion.
Our specialist claims response is co-ordinated from London and utilises Chubb’s extensive worldwide network to facilitate rapid site visits, fact-finding and liaison between international locations.
We have specialists across the whole scope of technical lines risks, which means clients can speak to a claims handler who knows their industry and their business.
Speed – Your Business is our Business
Technical lines clients are sophisticated organisations and operators, often working at the cutting edge of new technologies. Our job is to keep up with clients’ projects and be ready to respond quickly with bespoke solutions. Following a loss, we collaborate closely to seek rapid solutions, from spare components to alternative premises. This intervention can enable a business to continue, rather than suffer a catastrophic shut down.
Our core objective is to settle valid claims as quickly as possible so that our clients – and their clients – can get their businesses back on track. We empower our claims handlers with a high level of decision-making authority, which allows them to authorise appropriate and early interim payments and ensure the final claim is paid as quickly as possible.
For lower value, high-volume losses, we provide a fast-track claims service to take the administrative burden off our clients.
The Right Expert at the Right Time
In addition to our expert claims teams, we always appoint the best external experts such as specialist loss adjusters, lawyers, forensic accountants, recovery specialists and quantity surveyors.
By active management of the right resources, we control the total cost of a claim and minimise the impact of the loss on a business. We work to resolve contractual issues quickly to avoid unnecessary project delays and, where appropriate, will always proactively pursue subrogation to achieve the best result for our clients.
A Joined-Up Approach
Chubb claims handlers work closely with our underwriters and engineers, who are involved throughout the claims process. Arranging continuity cover or accessing information about the risk from engineering survey information facilitates the rapid conclusion of the claim.
We believe in a genuine partnership with our clients and in developing close working relationships throughout the duration of a claim and the policy; a strategy that can make the difference between achieving a good result and the best result.