Whether it’s large and complex hull losses, or loss or damage to machinery or products in transit, marine claims can pose serious financial issues for a business. We support our clients in such challenging times, implementing creative solutions to expedite the claim.
Clients’ needs vary and we adapt our approach to match expectations. We involve our clients appropriately and deliver solutions that enable them to keep their business running as usual.
Marine claims may also affect our clients’ customer base. We remain sensitive to these commercial relationships throughout the claims handling process to ensure each client’s reputation is protected and business relationships are maintained.
Chubb understands how important it is to control the cost of each and every claim. We work closely with loss adjusters, recovery agents and salvage experts to maximise potential recoveries and minimise our clients' loss.
Dedicated Rapid Response
The most critical period in the marine claims process is often in the hours immediately following the loss. Working with our clients to ensure timely notification ensures that we can respond quickly to deliver appropriate solutions. Our partnership approach to clients provides full guidance and assistance when it matters most. From notification through to resolution, we work decisively and flexibly to ensure we achieve a timely conclusion.
Global Service And Expertise
Chubb claims handlers are expertly trained, with extensive knowledge of national and international trade and regulations, local jurisdictions, burden of proof requirements and marine law, all of which have the potential to significantly affect the outcome of a claim.
Our claims service is also fully integrated with specialist risk management and control experts worldwide. Their involvement at every stage supports a timely conclusion to the claim and subsequent risk improvement efforts.
To ensure the matter is handled as promptly as possible, please provide the following details:
You will receive a formal confirmation of receipt within two business days advising you of your claim number and the name of the Chubb employee handling your claim.