Claims: Aviation

Market-leading Experience

Aviation claims can be some of the most high-profile and complex in the world and often represent a crisis point for operators. With more than 70 years’ experience of airlines, airports and aviation-related manufacturers’ insurance programmes, Chubb is a recognised leader in aviation insurance. With such high market standing, the way we handle claims is the ultimate benchmark against which we are measured by our clients and brokers.


Specialists 24/7
Chubb has market-leading experience of the full spectrum of aviation claims, including the product liability risks of many US aircraft and component manufacturers. Our priority is always speed of settlement, while supporting our clients throughout the process with our extensive knowledge, professional contacts, expert advice and action.

All Chubb aviation claims handlers are sector specialists dedicated to providing the best claims service available in this technical and highly-regulated business. Local legislation and international conventions have a significant impact in deciding responsibility for major aviation incidents, but when a loss occurs we take swift control and get the right resources in place to start managing the claim immediately.

Our claims handlers have built long-standing relationships with the best independent experts worldwide. They work in partnership to deliver the highest standards of support and advice.

Flexibility And Speed
The range of aviation claims is as extensive as the variety of operators in this sector and we guarantee an appropriate and bespoke response in every instance. We assign a named handler to each large claim to manage it through to conclusion. For complex incidents affecting both a carrier and aircraft manufacturer or other parties, we assign a separate claims handler to each client to avoid conflict of interest.

Our objective is always to establish the scope of a claim and pay valid claims quickly. We appreciate that advance payments and rapid settlement can prevent cash flow issues for a client and keep their business moving.

Emergency payments not only make the difference to the welfare of individuals involved in an incident, but support the brand management of our clients in challenging times.

We continually support our clients, not just when a claim occurs, but throughout the duration of a policy. We provide a comprehensive offering, participating in regular client meetings to review pertinent claims and ensure we are delivering a first-class service.

By sharing and evaluating market, legislative and technical developments that may impact on risk and future claims, we ensure that our claims service supports our clients’ own crisis management planning.