Notifying a claim

Reporting and notifying claims with Chubb is a quick and simple process for any client.

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Accident & Health

From catastrophes affecting numerous people to incidents involving an individual, accident and health claims are as broad as they are diverse. But regardless of its size, the person making the claim will be in a difficult, challenging and sometimes tragic situation.

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Aviation claims can be some of the most high-profile and complex in the world and often represent a crisis point for operators. With more than 70 years’ experience of airlines, airports and aviation-related manufacturers’ insurance programmes, Chubb is a recognised leader in aviation insurance. With such high market standing, the way we handle claims is the ultimate benchmark against which we are measured by our clients and brokers.

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Casualty / Liability

Chubb maintains a highly experienced liability claims team and provides an extensive range of services, all of which support exceptional delivery.

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As a worldwide market-leader in the energy sector, Chubb is actively involved in a significant proportion of the major energy risks around the globe. Our dedicated energy claims team is a crucial contributor to Chubb’s strong industry reputation.

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Environmental losses can severely disrupt a business and damage its reputation so Chubb provides a market-leading claims service designed to minimise the negative impact and help clients get back on track as soon as possible.

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Financial Professional Lines

Chubb has an outstanding reputation for claims service delivery in financial and professional insurances. We provide a bespoke and proactive worldwide claims handling capability with the core objective of always achieving the very best outcome for our clients.

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Whether it’s large and complex hull losses, or loss or damage to machinery or products in transit, marine claims can pose serious financial issues for a business. We support our clients in such challenging times, implementing creative solutions to expedite the claim.

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Political Risk Credit

There are few areas that demand more specialist and professional claims handling than political risk and credit. With offices in London, New York, Singapore and Hamburg, Chubb is the leading global provider of political risk, trade and structured trade credit insurance and is a recognised authority in the underlying economic knowledge required to underwrite, manage and service these risks.

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From small value losses to catastrophic events, property claims can put a strain on resources and significantly impact an organisation’s day-to-day operations. At Chubb, our aim is to expedite the claims handling process so that your business gets back to normal as soon as possible.

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Technical Risks

Chubb is a market-leader in major construction, power, heavy and light industrial, and computer insurances (technical lines). Our specialist expertise in leading, handling and investigating claims is widely acknowledged.

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The Chubb advantage


We committed to delivering a market-leading, global claims service. In respect of claims we promise to:

  • View each and every claim positively
  • Deliver the best solution for every situation
  • Handle all claims quickly and seamlessly
  • Communicate at every stage
  • Appoint the right experts worldwide for each situation
  • Continuously train our staff to be the industry best
  • Never forget the commitment shown to us by clients and brokers
  • Be the very best at our business, so you can focus on yours

Claims focus on the particular needs of each client. We understand the importance of timely and satisfactory settlement of each and every claim. We appreciate that how we handle claims is the acid test of what we do. It’s important to us because it’s important to you.

Dedicated Teams
We are passionate about service and getting things right first time, every time. That’s why we appoint dedicated claims handlers to each client, enabling us to understand your business and your service requirements. Throughout the claims process, clients and brokers can speak to someone who can answer their questions and mobilise the appropriate services and expertise.

Technical Expertise
No two claims are the same. Be it a large, complex loss or a smaller event requiring speedy resolution, technical expertise is essential. At Chubb, we are renowned for our technical ability and are recognised leaders in areas requiring an in-depth understanding of complex issues. And we empower our claims staff to take high-level decisions, further streamlining the process.

Seamless collaboration with the right experts is key to the best and most efficient outcome of a claim. We have long-standing relationships with external advisers such as lawyers, risk engineers, loss adjusters and recovery specialists. These high-quality associates work as part of the claims team to the same exacting standards of service we expect of ourselves.

Bespoke Solutions
Chubb has a reputation for delivering market-leading solutions that best meet the needs of our clients. We think creatively, consult widely and provide a bespoke service. Our experienced experts apply the very best knowledge and support, and the latest relevant risk mitigation advice.

First and foremost, our job is to help clients get back to normal as quickly as possible. Our underlying philosophy is always to try to view a loss positively and to find the best possible outcome. We listen to clients, brokers and experts to establish priorities and always adopt a pragmatic approach. Whether it’s fast-track decisions, interim payments, expert advice or innovative thinking, we work to deliver the most appropriate solution – every time.

Management Information
We appreciate that, for our clients, accurate management information is essential for controlling risk. At Chubb, we place great emphasis on recording claims information in a way that enables our clients to form an accurate picture of their losses, understand trends and plan for improvement. We deliver management information either via direct online access or through regular reports.

Global Capability
Today, business and life are global; incidents can occur in any part of the world, complicated by culture, legislation and language. Chubb’s strong worldwide network of operations provides the local expertise our clients require. No matter where an incident occurs, we guarantee access to qualified professionals with the expertise needed to achieve the best result. With a wide range of products and extensive reach, Chubb delivers a global claims service consistently, across all lines of business.