At Chubb, we provide a unique combination of global expertise and local experience, giving our business partners a competitive edge in the local market. With a strong underwriting culture as the foundation, we offer responsive service and market leadership built on financial strength.
It is easy to become a Chubb agent. Below is a checklist of basic requirements.
Our partners, particularly the banks, telcos and retailers in the Asia Pacific, are assured of a mutually beneficial relationship with Chubb due to our experience in three key areas:
With more than 3,500 work stations across more than 10 markets in the region, Chubb telemarketing is known for its success in outbound telemarketing. Chubb’s telemarketers are located in in-house call centers, owned and managed by Chubb. In some countries, they are also located at Chubb's partners’ sites. Chubb co-manages the infrastructure at some of Chubb's partners’ sites. Using a robust, proprietary telephony platform, Chubb telemarketers are trained to deliver results and customer satisfaction.
At the heart of every successful campaign is the customer analysis produced by Chubb’s data analytics teams. They are located at global, regional and in some countries, at local levels to conduct detailed assessments of customers’ lifestyles and behavior. Hence, Chubb is able to deliver targeted strategies and campaigns such as timed and sequenced offers, ensuring customers are more likely to buy. We have established data security systems and processes in place to safeguard customer data, and only do so in compliance with applicable data protection and privacy laws.
Each business partner has a Chubb partner management team comprising account management, customer service and claims, committed to delivering a greater customer experience from Chubb’s trained customer service executives and an efficient claims process.
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