Customer Services

Chubb Statement on the COVID-19 Outbreak

During these unsettling times, we want to reinforce our commitment to clients and business partners. Insurance companies and their business partners are needed more than ever, and while some of Chubb employees are now placed on a staggered work-from-home schedule, rest assured we remain ready to provide the best possible level of service you have come to expect.

Chubb is closely monitoring the spread of the COVID-19 coronavirus and continually reviewing guidance issued by government health authorities, including the Centers for Disease Control, the World Health Organization and local health authorities. We seek to minimize any disruption to our clients, agents, and brokers, while ensuring the safety of our employees. 

Reporting Claims

Clients and business partners can continue to report claims through available digital channels and over the phone. We have dedicated customer service representatives available by phone at 1-800-883-226 and by email at Inquiries.MY@chubb.com. You can also view our claim reporting options here.

Chubb's Customer Service Center is staffed to handle incoming calls and customer inquiries. Surveyors are continuing to provide timely customer response including conducting inspections with safe practices. As updates are provided we constantly educate our teams on best practices recommended by governmental health authorities. We also continue to work with our preferred service providers to deliver the best possible response to our clients.

We are monitoring new developments so that we can quickly adapt and continue to provide the best possible service experience to our clients and business partners.

As always, thank you for the trust you place in Chubb.

Chubb Insurance Malaysia Berhad