Customer Service at Chubb, Malaysia

Customer Services

We know that customer service and in particular claims handling are important measures of an insurance company's worth. Chubb proves its expertise to its customers by using the best resources available to handle every claim fairly and expeditiously.


Customer service is a top priority at Chubb and for the convenience of all our customers, the following insurance Proposal Forms and Claim Forms are accessible online and can be downloaded for use.

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Accident Assist Call Centre

The Accident Assist Call Centre (AACC) is provided by General Insurance Association of Malaysia and Malaysian Takaful Association to the public who are seeking immediate roadside assistance in the event of a road accident.

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Customer Service Charter

At Chubb Insurance Malaysia Berhad, our mission is to ensure that our customers develop confidence in us and we aim to become an efficient service provider that is ever ready to listen and solve problems on all insurance matters involving our customers.

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Product Disclosure Sheets

Stay informed with each policy’s benefits and terms and conditions provided by Chubb through these product disclosure statements

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Goods & Services Tax

Changes to Chubb’s policy premiums as a result of the implementation of Goods and Services Tax in Malaysia

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Personal Data Protection Notice

We, at Chubb Insurance Malaysia Berhad (9827-A) are committed to protecting the personal data of our customers and respect the privacy of individuals as well as the use of their personal data. Please click below for our full notice.

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Code of Ethics

The Financial Services Professional Board (FSPB) has published the Code of Ethics (CoE) for the Financial Services Industry, which sets out the core ethical principles that are applicable to institutions across the industry including banking, capital markets, insurance and Islamic finance.

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