Travel Insurance's Claims Response to Outbreak of New Coronavirus Strain

The spread of COVID-19 is a rapidly developing situation. Chubb is closely monitoring guidance issued from leading organizations, including the World Health Organization (WHO) and local health authorities. The company is also tracking the progression of the coronavirus through its travel security and medical assistance partners.

To assess its policy response to coronavirus, Chubb has carefully considered governmental and other public reporting of this situation.

Policy Response

Chubb will assess all claims in accordance with the facts of each case, the Policy Wordings and any applicable Certificate of Insurance. Your cover will depend on the type of plan you purchased and your individual circumstances.

Known Event Under Policy Terms and Conditions

Insurance coverage for a known event may be precluded under the terms and conditions of some policies. It is important that you consider this prior to the purchase of any new travel insurance or new travel arrangements for an existing travel policy with us. 

If you have questions about whether a planned trip will be covered, please contact Chubb customer service at
1-800-88-2846. If you are an insured person and you require emergency assistance, please contact Chubb Assistance on +603 7628 3703 (reverse charge via an operator is available). 

If a travel cancellation or disruption loss does occur, please first contact your travel agent or the airline (before submitting a claim) to seek a refund or make alternate travel arrangements based on existing tickets. After this, if you still have a loss, you may wish to submit a claim along with the original and amended itineraries and relevant documents to substantiate your remaining loss. 

Related Content

Accident & Health and Travel Insurance Claims
Accident & Health and Travel Insurance Claims
Contact Us

Have a question or need more information? Contact us to find out more.