Report a Claim

Get Started: Our Guide on Motor Claims

Motor Own Damage
Windscreen Claim
Theft Claim
Third Party Property Damage
Third Party Bodily Injury

The first step to recovering your loss is to report a claim. We make it convenient with the reporting options:

  1. Contact your insurance agent who will report the claim for you
  2. By email – ClaimsMotor.MY@Chubb.com
  3. For Own Damage Claim the appointed repairer will facilitate the reporting to Chubb. Provide link to the list of repairer

Documents Checklist for all type of claim

No.

Type of Claim

Own Damage

OD KFK Claim

Total Loss

Theft

Windscreen

1

Completed Claim Form

X

X

X

X

X

2

Police Report

X

X

X

X

3

Copy of Vehicle Registration Card/VOC (Vehicle Ownership Certificate)

X

X

X

X

4

Copy of Insured’s and Drivers Identity Card & Driving Licence

X

X

X

X

5

Business Registration Form – applicable for Company Registered Vehicle

X

X

X

X

6

Estimate from Repairer

X

X

X

7

Commercial Vehicle Transport Permit – applicable for Commercial Vehicle

X

X

X

X

8

Third Party Police Report

X

9

JPJ Extract of Third Party Vehicle

X

10

Sketch Plan & Key

X

11

Declaration Form to Identify Third Party Vehicle

X

12

Hire Purchase Agreement (if applicable)

X

X

13

Copy of Purchase Invoice – applicable for Brand New Purchased Vehicle except recond vehicles

X

X

14

AP and Custom Declaration Form – applicable for imported vehicle

X

X

15

Repairer Bill

X

16

Bill for Tinted Film – if applicable

X

17

Photographs of Windscreen before and after repair or replacement

X

18

Police Report if vehicle sent to non-panel repairer

X

Once you submit a claim, you will receive an acknowledgement reply from Chubb.

Payment Documents Checklist for Total Loss & Theft

No.

Original Documents

Individual

Company

1

Original Vehicle Registration Card duly signed (and chopped, if company’s vehicle only) or Original Vehicle Ownership Certificate (VOC) with JPJ extract “Maklumat Terperinci Kenderaan and Insurans”

X

X

2

JPJ Form K3 duly signed (and chopped, if company’s vehicle only) – 2 copies

X

X

3

All Keys

X

X

4

Original Release Letter (if any) / Undertaking Letter from Hire Purchase Company

X

X

5

Attached Discharge Voucher duly signed (and chopped, if company’s vehicle only)

X

X

6

Approved Permit & Custom Declaration Form (only for imported vehicle)

X

X

7

JPJ form K3A duly signed (and chopped, if company’s vehicle only) – 2 copies

X

X

8

Police Investigation Outcome (PIO)

X

X

9

E-Payment Form (Please attach a legible copy of top portion of bank statement/relevant pages of account passbook which clearly indicates the mentioned account number)

X

X

10

Business Registration / Borang 9,13,20,24,44 & 49 / Memorandum and Article of Association – Originally Certified by Company’s Secretary

X

11

Board Resolution Letter duly signed by Directors and Certified by Company’s Secretary

X

Please provide complete documents for us to expedite the claim settlement.

We strive to treat every customer the way we would like to be treated if we experienced the same loss.