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One step ahead

Watch a quick overview video to learn how the digital business accelerated campaign can put you one step ahead with your clients. 

What did we learn from the research? 


Chubb collaborated with Accenture to survey 1,350 business professionals and executives of small and mid-sized businesses from nine markets (Australia, Brazil, Canada, Colombia, France, Japan, Mexico, the United Kingdom, and the United States) to learn how they're navigating the digital landscape — and the results are potentially even more relevant now. We've analysed how you can help your clients navigate the new risks they may not even know exist. 


86% of businesses know their success will be affected by providing seamless, on-demand customer experiences.

# 1

Adopting cloud is the top current priority for improving processes or scaling their business.


77% are focused on providing flexible, remote work solutions.


53% say their greatest technological challenge is AI implementation in objects. 


41% are prioritising offering products or services internationally, leaving room for opportunity.

Dive into the research

Your clients are likely already adopting more technology in order to stay competitive. Take advantage of all the materials we've created, so you're prepared to discuss the risks and recommend the right solutions for your small and mid-sized business clients. 

Research report

Explore our survey results and detailed analysis of the changing digital landscape. 


Quick-reference guide

Get our top-level insights on key findings from the report.



MY-specific insights

Insights to help you understand how the survey findings relate to the Malaysia market. 


Join our webinar

We hosted a conversation and live Q&A with specialists from Chubb and Accenture about how you can use the research to support your clients.

Webinar details

Helping your clients navigate the evolving digital landscape


Watch the replay.



In conversation with

Nick Selff

Chubb | Head of Property & Casualty, Malaysia


Elysia Chan

Accenture | Managing Director and Insurance Practice Lead, Southeast Asia

With introduction by

Steve Crouch

Chubb | Country President, Malaysia



Bring the insights to your clients

We've created a launch-in-a-box with downloadable materials to help educate your clients about the risks, and rewards, of navigating today's digital landscape.



How to help your clients

With the right strategies and resources, you're in the perfect position to help your small and mid-sized business clients navigate the challenges of growing and protecting their digital business. With Chubb on your side, you can:



Understand the risks that your commercial clients are facing as a result of digital transformation.



Identify insurance gaps and the Chubb solutions that will do the best job of filling them. 



Share your expertise. To build strong, long-term relationships, it's important to not just sell policies but also to be a real partner — both now and in the future. 

Resource hub

We have created a suite of resources for you to use to help explain to your clients the risks of today's evolving digital landscape — and how you can help keep them protected. To make it easy, all of the materials are available here, so you can download or share them from one place. 



How-to guide


PowerPoint presentation


Risk and product worksheet


Overview video

Watch video

Research materials

Research report


MY-specific insights

Research summary video

Navigating digital-first communications

Watch video
Research summary video

Harnessing the power of data

Watch video

Quick-reference guide


MY Case Studies

Research summary infographic

Playing in the global market

Research summary video

Supporting a transformed workforce

Coming soon

Trend videos to share on social media

On-demand communication

Watch video

Flexible working solutions

Watch video

Prevalence of cloud

Watch video

Big-tech partnerships

Watch video

At Chubb, our focus is your success

And we have the experience and stability to back it up


We know that it can be difficult to stay on top of the evolving risks that your clients face. As the world's largest publicly traded property and casualty insurer with more than $188 billion in assets, we're able to stay on top of the risks first — oftentimes before an incident occurs. That puts us in a position to support you with research and information, but also tailored solutions that can help you sell with confidence.


Cyber   |   Crime   |   Directors & Officers
Professional Indemnity   |   Public-General Liability
Group Personal Accident   |   Group Business Travel
Multinational Liability Insurance   |   Cargo Insurance 
Errors or Omissions   |   Logistics Insurance

Have a question or need more information?

Contact us to find out how we can help you get covered against potential risks