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Our hearts go out to those affected by the COVID-19 pandemic. We have been — and stand ready to continue — supporting our clients, distribution partners and communities. We have put together several helpful resources to keep you informed and better assist you in this unprecedented time.

 

 

Supporting our clients

 

Client guidance and resources

We offer several resources for managing your business and family risks in this environment.
Explore our resources and check back for updates.

Exposure adjustments

We’re proud to take a lead role insuring nearly 100 businesses who have quickly retooled their operations to assist in pandemic response efforts.
See one client’s story.

Doing our part

Chubb takes pride in our continuing commitment to our clients. In response to the COVID-19 pandemic, we have launched several programs to support our clients and the communities where they live.

Preparing for the future

Chubb is taking a lead role working with U.S. lawmakers on a strong private-public partnership to address the economic impact of future pandemics. 
View the proposal here.

Partnering with our agents and brokers

Reinforcing relationships

We recognize the critical role independent agents and brokers play in advising clients, especially at times like these.

Agency education & training

Chubb’s extensive professional development and continuing education programs spanning many product areas are now being delivered virtually and have been updated to include content specifically addressing the current environment.

Flexible agreements

We have one of the broadest and most flexible agency agreements, including provisions regarding credit management.

Claims

 

 

 

We continue to employ our capabilities to manage regular and COVID-19 claims.

24/7 claims team
Our claims team is fully staffed and dedicated representatives are available 24/7 to handle incoming calls and customer inquiries. The average time to speak with a Chubb representative is 7 seconds.

Virtual claims
Claim adjusters are doing business virtually and have conducted hundreds of virtual inspections.

Supporting our communities

Early intervention

Our commitment to fighting COVID-19 spans the globe and began at the earliest days of the outbreak. In January, Chubb committed pro-bono clinical trial insurance coverage to support Chinese firms developing a vaccine.

$10 million donated

We pledged $10 million to pandemic relief efforts around the world.

Small business & first responder support

We’ve committed to purchase $1 million in gift cards from our small business clients, which will be donated to healthcare workers and other first responders on the front lines of the pandemic in the communities they serve.

Masks for New York City & Toronto

Chubb has donated nearly 100,000 masks to support healthcare workers in New York City and Toronto.


Stability for our employees

No COVID-19 layoffs

Our colleagues can serve clients, agents and brokers assured in the knowledge that Chubb will not conduct any layoffs while in the midst of the pandemic.

Resources for our well-being

We have introduced a series of resources and learning sessions with behavioral health experts to support employees’ well-being during this time.