Unprecedented events require unprecedented service
For over 200 years, we have worked hand-in-hand with our clients to help them rebuild – it’s in our DNA. In response to the COVID-19 pandemic, we have created several programs to support our clients and the communities where they live.
To address the financial impact of future pandemics, Chubb is working with U.S. lawmakers to create a strong private-public partnership. View the proposal here.
We are there for our clients when they need us most
We stand with our clients as partners in their business. In 2019 alone, we received 3.6 million new claims and made more than $18.3 billion in claims payments. And, as the world changes – and new and never-before-seen threats emerge – Chubb takes pride in our continuing commitment to our clients. See how Chubb has been there when crises hit.
How we’re helping clients
We've introduced automatic exposure and premium reductions for small business clients to ease their financial burden relating to the COVID-19 pandemic.
Likewise, for individuals and families we’ve instituted flexible premium payment options and a renewal credit averaging $110 per vehicle to reflect the reduction in their driving habits.
Our claims team remains fully staffed, and dedicated representatives are available 24/7 to handle incoming calls and customer inquiries. The average time to speak with a Chubb representative is 7 seconds.
Our claim adjusters are doing business virtually and have conducted hundreds of virtual inspections. Chubb is also offering fast, no-touch claims service.
How we’re helping our communities
We’re purchasing $1 million in gift cards from our small business clients, to donate to front-line healthcare workers and first-responders in their local communities. Learn more about the initiative.
Chubb has committed $10 million to provide essential resources to those most impacted by the global COVID-19 crisis. See how we’re lending our support around the world.