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Unprecedented events require unprecedented service

For over 200 years, we have worked hand-in-hand with our clients to help them rebuild – it’s in our DNA. In response to the COVID-19 pandemic, we have created several programs to support our clients and the communities where they live.

To address the financial impact of future pandemics, Chubb is working with U.S. lawmakers to create a strong private-public partnership. View the proposal here.

We are there for our clients when they need us most

  • Our commitment to clients

We stand with our clients as partners in their business. In 2019 alone, we received 3.6 million new claims and made more than $18.3 billion in claims payments. And, as the world changes – and new and never-before-seen threats emerge – Chubb takes pride in our continuing commitment to our clients. See how Chubb has been there when crises hit.

How we’re helping clients


  • Premium reductions

We've introduced automatic exposure and premium reductions for small business clients to ease their financial burden relating to the COVID-19 pandemic.

  • Flexible payment & auto credits

Likewise, for individuals and families we’ve instituted flexible premium payment options and a renewal credit averaging $110 per vehicle to reflect the reduction in their driving habits.

  • Claims team available 24/7

Our claims team remains fully staffed, and dedicated representatives are available 24/7 to handle incoming calls and customer inquiries. The average time to speak with a Chubb representative is 7 seconds.

  • Virtual claims services

Our claim adjusters are doing business virtually and have conducted hundreds of virtual inspections. Chubb is also offering fast, no-touch claims service.

  • Business interruption FAQ

Do you have questions about business interruption insurance? Learn more about your coverage.

  • Submit a claim

We continue to employ all capabilities to manage regular and COVID-19 claims. We offer several claims reporting options.

How we’re helping our communities

  • Supporting small businesses

We’re purchasing $1 million in gift cards from our small business clients, to donate to front-line healthcare workers and first-responders in their local communities. Learn more about the initiative.

  • $10 million in global pandemic relief

Chubb has committed $10 million to provide essential resources to those most impacted by the global COVID-19 crisis. See how we’re lending our support around the world.