As we all face unprecedented challenges to the way we live and work, we would like to provide an update on how Chubb is managing claims and to assure you that you will continue to receive the elevated level of service you expect. First and foremost, you should know that we are taking all necessary steps to protect our employees, clients and partners as we work in this new environment.
Financially – Chubb has the financial strength and resources to support our policies and the financial capacity to pay covered claims even in these uncertain times.
Operationally – All of our claims networks and supporting systems are fully operational and all Chubb employees can access these systems from home.
Resourcefully – We know we will face unanticipated challenges, but Chubb is committed to providing you with the high level of claims service and responsiveness that you expect, and we will do what is feasible to ensure that continues, all in compliance with the fast-changing laws, rules and regulations. We plan for the unexpected and remain agile and adaptable; including using alternative means of adjusting claims as needed and feasible.
Clients, agents, and brokers should continue to report claims through available digital channels and over the phone. We have dedicated claims representatives available 24/7. You can view claim reporting options here. While we will still be able to receive requests through traditional mail, we encourage you to submit claims through the available electronic options and to correspond with your claim adjuster through electronic methods for faster responses.
Chubb's Claims Service Centers are handling incoming calls and customer inquiries as always. Claims adjusters are continuing to provide timely customer responses and are able to conduct inspections through digital tools as necessary. We also offer various electronic payment methods for the convenience of our clients. And as always, we continue to work with our trusted service providers to deliver the best possible service.
In the event you have any questions or inquiries, you can contact your adjuster directly or one of our Regional Claim Executives who can provide additional claims insight and guidance:
New York Region
Regional Claim Lead
While we are in a time of unprecedented uncertainty, Chubb is well prepared and will be there for you, as always.