Chubb’s claims team is working at full capacity with every employee working from home across all systems and market platforms.
If you have any specific issues or concerns, or wish to discuss service levels more generally then please do not hesitate to call John Latter, the UK&I Claims Director.
To contact us, you can use your usual contacts points. The team has full remote access to:
In some lines new claims volumes are below normal frequency and as a consequence we are directing resources to areas of higher volume. You may notice changes in your normal contacts as a result.
We expect any impact to our service will be minimal based upon our experience since we entered lockdown.
While some investigations will prove more difficult as many businesses are closed and access to information may be limited, we are using technology to overcome this where possible.
We are also in constant dialogue with our partners (Loss Adjusters / Lawyers) who are all also embracing technology-led solutions to overcome the current adjustment issues.
Our vendor legal service is unaffected. There is reduced court activity and market protocols are being agreed with the ABI / APIL.
i.e. early settlements, extensions/delaying tactics etc.
If any Third-Party Solicitor wishes to discuss settlement with us on any given case, then for us it is business as usual.
Extensions will be reviewed for each case on its merits and we will be as flexible as possible taking a pragmatic and fair approach based upon the individual circumstances of the claim.
On delaying tactics, we are monitoring solicitors’ behaviour firm by firm and responding accordingly.
There is no impact on our MI production
Our accident management partners, Connexus are fully functional and we are managing all first party repairs through a single Chubb contact: Ian Greenwood - firstname.lastname@example.org
Our Glass replacement service partners remain operational and can offer on-site support with social distancing as required.
We are using desktop inspections wherever possible and making suitable arrangements within Government guidelines if a physical inspection is required.
Our approach to managing third party claims in conjunction with our partner is fully functional.
Casualty Claims Adjusters
Multi-Line Claims Adjusters