Claims FAQ
 Claims

Claims: Covid-19 Frequently asked questions

How is the claims team set up to respond to the current situation?

Chubb’s claims team is working at full capacity with every employee working from home across all systems and market platforms.

If you have any specific issues or concerns, or wish to discuss service levels more generally then please do not hesitate to call John Latter, the UK&I Claims Director.

How to contact the claims team?

To contact us, you can use your usual contacts points. The team has full remote access to:

  • Phones
  • Webex

  • Email
  • Internal systems

How is Chubb managing work, and do you anticipate any impact on service?

We remain fully open across all lines of business.

Learn more >

In some lines new claims volumes are below normal frequency and as a consequence we are directing resources to areas of higher volume. You may notice changes in your normal contacts as a result.

We expect any impact to our service will be minimal based upon our experience since we entered lockdown.

Claims investigations - how is Chubb managing these to comply with timescales?

Learn more >

While some investigations will prove more difficult as many businesses are closed and access to information may be limited, we are using technology to overcome this where possible.

We are also in constant dialogue with our partners (Loss Adjusters / Lawyers) who are all also embracing technology-led solutions to overcome the current adjustment issues.

Is Chubb nominating Solicitors to accept service? How is Chubb planning to deal with PADs/Court proceedings if applicable?

Our vendor legal service is unaffected. There is reduced court activity and market protocols are being agreed with the ABI / APIL.    

Is Chubb adopting any new strategies to assist in the management of claims/Third Party Solicitors?

i.e. early settlements, extensions/delaying tactics etc.

Learn more >

If any Third-Party Solicitor wishes to discuss settlement with us on any given case, then for us it is business as usual.

Extensions will be reviewed for each case on its merits and we will be as flexible as possible taking a pragmatic and fair approach based upon the individual circumstances of the claim.

On delaying tactics, we are monitoring solicitors’ behaviour firm by firm and responding accordingly.

Claims MI - any impact on provision of usual MI?

There is no impact on our MI production

Motor, Accident management, Repair network, TP Intervention/ Capture, Credit hire: How are these areas impacted and how is Chubb dealing with them?

Learn more >

Our accident management partners, Connexus are fully functional and we are managing all first party repairs through a single Chubb contact: Ian Greenwood - igreenwood@chubb.com

Our Glass replacement service partners remain operational and can offer on-site support with social distancing as required.

We are using desktop inspections wherever possible and making suitable arrangements within Government guidelines if a physical inspection is required.
Our approach to managing third party claims in conjunction with our partner is fully functional.

Contact us

Country Manager

Peter  Donnellan
peter.donnellan@chubb.com
+353 (0)14401751

Casualty Claims Adjusters

Suzanne Daly
sdaly@chubb.com
+353 (0)14722045


Laura Geraghty
laura.geraghty@chubb.com


Caroline McGroary
caroline.mcgroary@chubb.com

Multi-Line Claims Adjusters

Tracey Crampton
tracey.crampton@chubb.com


Robert Hagin-Meade
robert.hagin-meade@chubb.com


Douglas Lappin
dlappin@chubb.com


Audrey Waugh
awaugh@chubb.com
+353 (0)14402733

Need more information?