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The Assistance services provided by Maven Public Sector include both pre-travel advice and a dedicated worldwide 24-hour assistance telephone service.

Travel assistance - before you travel

Click on the headings below to access the additional services or download a PDF entitled Scope of Maven Public Sector Assistance Services to view the entire assistance provision.

In case of medical assistance you may also download a PDF entitled Maven Public Sector Travel Assistance intended to help you understand how to make best use of this service.

Claims

Click on the headings below to access the additional services or download a PDF entitled Maven Public Sector Assistance Services to view the entire assistance provision.

In case of medical assistance you may also download a PDF entitled Maven Public Sector Travel Assistance, which is intended to help you understand how to make best use of this service.
Claims

In the event of a claim, please contact the Maven Public Sector claims team who will issue a claim form to you and advise further on procedures.

Claims may also be reported via email to: Maven Public Sector Claims maven.publicsector.claims@mavenps.co.uk

Claim forms can be obtained from Maven Public Sector Claims.

Country Information

The Policyholder and Insured Person may call Maven Public Sector assistance or they may log on to the website address below for pre-travel information about the country they intend to visit. Some of the details available are as follows:

• Business and social customs
• Political situations
• Medical advice and medical facilities overseas
• Health precautions, including vaccinations
• Visa and entry permit requirements
• Currency and Banking hours
• Time zones and Climate
• Driving restrictions.

Security Information

If during a Period of Insurance the Insured Person requires security advice on any of over 180 countries they may log on to the red 24 website for the latest security updates.

Features of this assistance service are:
• Details updated by a team of impartial security analysts every day of the week
• Range of topics covered – including terrorist, kidnap and cultural threats
• In addition, the Policyholder and Insured Persons can make an on-line request to register to receive free concise daily security updates into their e-mail inbox.

Additional assistance services

Secure Document Storage

If you’re travelling on your own, you can access our online storage resource to protect and maintain medical information, identify destination specific vaccinations, maintain personal, company and medical emergency contact details and store copies of vital documentation such as medical records passports, visas and insurance policies. For more information about the service or to register please click here.

The initial client login screen requests a username and password – intended for existing customers. New customers should click ‘login’ to reach the next screen that offers the opportunity to create an account.


Best Doctors
®

Connecting you to global expert medical advice and second medical opinion service.

As a Maven Public Sector customer, you, your partner or your children can access the services of Best Doctors®, which connects you to leading medical experts anywhere in the world. Best Doctors® can provide you with medical information, support and advice or even a second opinion - all from a world-leading consultant, providing you with an expert independent review of your diagnosis and treatment options to ensure you have the answers you need to make informed decisions about your healthcare.


To use this service, contact the Maven Public Sector helpline printed on your assistance card. For more information about the service visit Best Doctors page.