Group Business Travel Insurance Claims Response to Outbreak of New Coronavirus Strain

The spread of the new coronavirus strain from Wuhan in Hubei province in China is a rapidly developing situation. Chubb is closely monitoring guidance issued from leading organizations, including the World Health Organization (WHO) and local health authorities. The company is also tracking the progression of the coronavirus through its travel security and medical assistance partners.

Group Business Travel Insurance Claims Response

Medical Expenses, Emergency Medical Evacuation and Repatriation Expenses
The policy provides cover under the Medical Expenses, Emergency Medical Evacuation and Repatriation Expenses section. In the event an Insured Person requires medical assistance, medical evacuation or repatriation assistance, the Insured Person or Policyholder should contact Chubb Assistance as soon as possible for advice.
Post Journey Medical Expenses
The policy provides cover under the Post Journey Medical Expenses section. In the event an Insured Person requires medical treatment within 7 days of returning to their Country of Residence, following a business trip, the policy will provide cover for such medical treatment.
Trip Cancellation and Curtailment
If, during the Period of Insurance, an Insured Person is forced to cancel, curtail or alter any part of a planned journey prior to the commencement of that journey as the direct and necessary result of any specified cause, the policy will respond in accordance to the Insured Person’s policy. The outbreak of an epidemic or pandemic is not noted as a Specified Cause in the policy wording. 
As terms and conditions may vary, for full details on coverage, please refer to your policy wording. 
We understand that the coronavirus situation is unique, serious and fast-changing. As such, any claim presented will be reviewed on its merits. 
If a travel cancellation or disruption loss occurs, please first contact your travel agent, airline and accommodation provider to seek a refund or make alternate travel arrangements. After this, if you still have a loss, you may wish to submit a claim along with the original and amended itineraries for consideration by Chubb.

Contact for Information

For any enquiries or clarification, please contact your respective servicing broker or agent for assistance.

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