Claims Differences

Accident & Health and Travel Claims Difference

We understand that situations leading up to a claim can be distressing for everyone involved. At Chubb, our goal is to minimize the trauma and discomfort—making every claim as stress-free and straightforward as possible. We listen carefully to the needs and concerns of our customers and make sure they're well-informed every step of the way.

Our Claims team has a clear and simple purpose; our customers should trust our claims professionals to respond to each claim with a sense of urgency and care. We therefore aim to provide a claims service that is thoughtful, responsive and solution-orientated. Everything is directed to respond to the needs of the customer, not just the event.

Everything is directed to respond to the needs of our customers, not just the event.

What makes Chubb’s Accident & Health and Travel Insurance claims process different?

    • Digital Claims Management that allows you to register and track the progress of your claim at a time that is convenient to you, via the Chubb Claims Centre.
    • Highly-Trained Experienced Claim Team, providing technical expertise, responsive service, clear communication and consistent claims handling.
    • Prompt Acknowledgment within 2 business days upon receipt of claims notification.
    • Local Claims Teams are Empowered to make key decisions, meaning quicker answers for you and a streamlined claims process.
    • Worldwide Network of Offices providing access to local experts and ensures the delivery of appropriate solutions.

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