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More Value. More Great Service.

PT Asuransi Cigna (Cigna) has officially merged with PT Chubb Life Insurance Indonesia (Chubb Life Indonesia). The merger has been approved by OJK through Decree no. S-4 /D.05/2023, dated 2 February 2023; and by Ministry of Law & Human Rights through Letter no. AHU-AH.01.030020515, dated 3 February 2023. PT Chubb Life Insurance Indonesia is the surviving entity of the merger. These complementary strategic corporate action advances Chubb by expanding and strengthening its presence in Indonesia.
The Chubb name carries our promise of superior service, underwriting and execution. Our unique combination of people, products and places positions us to meet the needs of clients, no matter where they are in the world.
Evan Greenberg
Evan Greenberg Chairman & Chief Executive Officer, Chubb
ABOUT CHUBB

Protecting the present and building a better future

As the world’s largest publicly traded P&C insurer, Chubb is an organization with exceptional product and service capabilities: traditional commercial property and general casualty, a broad range of A&H and specialty personal lines, and a suite of savings and protection-oriented life insurance plans. With total assets of more than $200 billion, Chubb has substantial balance sheet strength. The company’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.M. Best.

OUR IDEALS
OUR IDEALS

A shared vision

Excellence, technical proficiency, service, constant improvement. Hear about the ideals that make the Chubb culture unique from our Chairman and CEO, Evan Greenberg.

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Frequently asked questions

General
General

Chubb’s acquisition of Cigna’s life and non-life insurance companies that house the personal accident, supplemental health and life insurance business to advance Chubb’s strategy and expand its presence in the Asia-Pacific region, a key growth market, particularly in consumer accident and health, and life insurance lines.

The addition of these businesses will add to Chubb’s already strong presence in both general and life insurance in the region and enhance its product and service capabilities to better meet the growing needs of customers and distribution partners in this part of the world.

The goal is to accelerate the growth of consumer accident and health, and life insurance lines in the region. The combination of Cigna and Chubb’s talented people, innovative products, technical and analytical capabilities will help to drive new, profitable consumer growth opportunities in Korea, Hong Kong, Taiwan, Thailand, Indonesia and New Zealand.

Following the completion of the acquisition of PT Asuransi Cigna by Chubb group in July 2022, Chubb has integrated its life business in Indonesia.

Accordingly, effective as of 3 February 2023 PT Asuransi Cigna and PT Chubb Life Insurance Indonesia has been merged with PT Chubb Life Insurance Indonesia being the surviving entity („Merger“). The Merger has been approved by the Financial Services Authority (OJK) Decree no. S-4 /D.05/2023, dated 2 February 2023; and Letter from Ministry of Law and Human Rights no. AHU-AH.01.030020515, dated 3 February 2023.

As of 3 February 2023, PT Asuransi Cigna has been merged into PT Chubb Life Insurance Indonesia and accordingly all rights and liabilities of PT Asuransi Cigna transferred by operation of law to PT Chubb Life Insurance Indonesia.

However, there are no changes to the rights and liabilities of PT Chubb Life Insurance Indonesia for customers and business partners.

These are the changes as of the effective date of:

  1. Office location will be moved to:
    Chubb Square, 6fl
    Jl. M.H. Thamrin No. 10, Jakarta Pusat 10230

  2. Customer Service location and contact details will be changed to:
    Chubb Life Care
    Chubb Square, Lantai 5
    Jl. M.H. Thamrin No.10
    Jakarta Pusat 10230

    Walk-In: Monday - Friday: 09.00 am – 05.00 pm
    Hotline: 14087
    Phone: 021 2356 8887
    WhatsApp: 0815 848 14087
    Email: ChubbCare.ID@Chubb.com

All renewals should be submitted to PT Chubb Life Insurance Indonesia. All current quotations will be honored for the agreed period. However, there is no changes for renewal and quotations for Chubb Life’s customers.

All insurance policy provisions previously issued will still be valid and will be transferred by operation of law to PT Chubb Life Insurance Indonesia. However, there is no changes for policy status Chubb Life’s customers.

All claim submission of PT Asuransi Cigna’s customer will be handled by PT Chubb Life Insurance Indonesia and will be addressed to PT Chubb Life Insurance Indonesia:

Chubb Life Care
Chubb Square, Lantai 5
Jl. M.H. Thamrin No.10, Jakarta Pusat 10230

Walk-In Monday - Friday: 09.00 am – 05.00 pm
Hotline: 14087
Phone: 021 2356 8887
WhatsApp: 0815 848 14087
Email: ChubbCare.ID@Chubb.com

Claim handling of PT Chubb Life Insurance Indonesia’s customer remain unchanged.

One benefit of the merger is that our customers and business partners can expect even more talented people, innovative products and quality service. We are now better able to serve you with enhanced product and digital offerings backed by superior underwriting and Chubb’s renowned claims service.

The terms and conditions of your existing policies remain the same.

This merger process does not change PT Chubb Life Insurance Indonesia’s strategy of providing superior products and services to ensure our customers are protected. In fact, it enhances our capabilities to deliver more products and enhanced service, synergizing the best of each company.