Lockdowns during Covid-19 pandemic accelerated the need of online-based activities and services. Many transactions like purchasing household necessities, food, health services, banking, and insurance quickly extended their products and services to digital channels to continue serving their customers.
So, when you’re looking to buy insurance a key consideration should be an insurer’s digital offerings, including:
1. Online Customer Service
When face-to-face meetings are not possible, you need access to online customer service. Choose an insurer that provides customer service through a variety of channels like call center, WhatsApp, email, websites, social media and digital customer portals so it’s easier for you to reach them and interact with them.
2. Access to Your Policy Information
It’s important to understand your policy in terms of coverage information and benefits. An insurer that houses all your insurance information in a single customer portal will make it easier for you to access information about your policy anywhere and anytime. It also means you can modify your personal data and information online without visiting the office.
3. Easy Claim Submission
An easier claims experience is a massive consideration particularly when you have other things to focus on. Find an insurer that offers online claims notification as well as servicing to make life simpler for you.
While enjoying the conveniences of digital insurance transactions and services, you should be mindful of the safety of your personal data, particularly during the purchasing process.
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