What did we learn from the research?
Chubb collaborated with Accenture to survey 1,350 business professionals and executives of small and mid-sized businesses from nine markets around the globe to learn how they're navigating the digital landscape — and the results are potentially even more relevant now. We've analyzed how you can help your clients navigate the new risks they may not even know exist.
86%
86% of businesses know their success will be affected by providing seamless, on-demand customer experiences.
# 1
Adopting cloud is the top current priority for improving processes or scaling their business.
77%
77% are focused on providing flexible, remote work solutions.
53%
53% say their greatest technological challenge is AI implementation in objects.
41%
41% are prioritizing offering products or services internationally, leaving room for opportunity.
Dive into the research
Your clients are likely already adopting more technology in order to stay competitive. Take advantage of all the materials we've created, so you're prepared to discuss the risks and recommend the right solutions for your small and mid-sized business clients.
Watch our webinar
We hosted a conversation and live Q&A with specialists from Chubb and Accenture about how you can use the research to support your clients.
1. Navigating digital-first communications
COVID-19 has accelerated the speed at which local businesses adapt to digital infrastructure in this new normal. An increasing number of enterprises look towards new technology as a way to recruit and retain their customers.
- More than half of the respondents (55%) in AmCham Hong Kong’s 2021 Business Outlook Survey plan to increase their digital transformation expenditure in 2021
- 82% of SMEs see digital transformation as critical to business success
2. Harnessing the power of data
The growth in the adoption of cloud storage and big data insight comes hand in hand with digital transformation.
- Hong Kong is ranked first in overall cloud readiness (81.9%) in the Cloud Readiness Index 2020 report by the Asia Cloud Computing Association
- However, 72% of Hong Kong SMEs had riskware and unwanted applications in their networks
3. Supporting a transformed workforce
COVID-19 has transformed the workplace as we know it. Businesses, both multinational and domestic, have to shift to a fully or partially remote workforce to accommodate social distancing restrictions and other safety measures, introducing new types of risks.
- 87% of employees suffer from work stress during the pandemic
- Close to half (42%) surveyed reported signs of anxiety disorder
4. Playing in the global market
Hong Kong is well-positioned as a metropolitan city and a gateway into the Greater China region.
- 40% of businesses in Hong Kong still designate the city as their regional headquarters in the coming years.
- 44% say their biggest challenge is collaboration with large commercial and social platform players.
How to help your clients
With the right strategies and resources, you're in the perfect position to help your small and mid-sized business clients navigate the challenges of growing and protecting their digital business. With Chubb on your side, you can:
Resource hub
We have created a suite of resources for you to use to help explain to your clients the risks of today's evolving digital landscape — and how you can help keep them protected. To make it easy, all of the materials are available here, so you can download or share them from one place.
Launch-in-a-box
At Chubb, our focus is your success
And we have the experience and stability to back it up
We know that it can be difficult to stay on top of the evolving risks that your clients face. As the world's largest publicly traded property and casualty insurer with more than $188 billion in assets, we're able to stay on top of the risks first — oftentimes before an incident occurs. That puts us in a position to support you with research and information, but also tailored solutions that can help you sell with confidence.
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Have a question or need more information?
Contact us to find out how we can help you get covered against potential risks