IMPORTANT INFORMATION ABOUT THIS COVER
This document sets out the terms and conditions relevant to the Insured Person(s) of PurchaseOne Protection which will be available to all Insured Person as defined. It is important that the Insured Person keeps it in a safe place as evidence of coverage. The PurchaseOne Protection policy explains the nature of the arrangement and its relevant benefits and risks.
Insured Person should read the PurchaseOne Protection policy carefully. Any reimbursement made to the Insured Person will be bound by the definitions, terms and conditions, exclusions and reimbursement procedures set out in this document.
Please keep detailed particular and proof of loss including, but not limited to, sales receipt and card statement showing purchase transaction.
The Insurer
The insurer is Chubb Insurance Hong Kong Limited (Chubb/We/Us/Our). Our contact details are on the back page of this Policy Wording.
In consideration of the payment of a premium to The Company and subject to the terms and conditions of this policy, The Company agrees to provide cover in the manner and to the extent set out in this policy.
Please Read This Policy
If this policy contains incorrect information, please return it to The Company immediately for correction.
Section |
Benefit |
Sum Insured (HKD) |
A |
Purchase Protection |
$10,000 |
|
Sub-limit/ item/ pair/ set/claim |
$5,000 |
|
Minimum value |
$500 |
|
Excess |
10% or $250 (whichever is greatest) |
B |
Buyers Protection |
$5,000 |
|
Sub-limit/ item/ pair/ set /claim |
$5,000 |
|
Minimum value |
$500 |
|
Excess |
10% or $250 (whichever is greatest) |
C |
Card Theft & Loss |
$10,000 |
D |
Unauthorised Transaction |
$10,000 |
The following defined terms shall have the meaning set out as follows in this policy:
In the event of Accidental Damage or lost due to Burglary or Robbery to Eligible Item within ninety (90) days from the purchase date, We will pay the Replacement Cost of the Eligible Item, up to Sum Insured stated in Schedule of Benefits.
Terms and Conditions and Claim Provisions to Section A:
We will pay for the loss of the Eligible Item up to Sum Insured stated in Schedule of Benefits, in the event that the Eligible Item (a) does not arrive within thirty (30) days from the scheduled arrival date provided by the Delivery Company or the Retailer or Seller has confirmed and proven that the Eligible Item could not be found; or (b) does not match the description of the Eligible Item by the Retailer or Seller.
Terms and Conditions and Claim Provisions to Section B:
(a) In the event the Eligible Item does not arrive:
(b) In the event the Eligible Item does not match Retailer or Seller’s description:
Exclusions under Section A & Section B:
We will not pay any benefit for:
1. Any Claim for malicious damage.
2. Any loss of Eligible Item which is not reported to the police within forty-eight (24) hours or failed to provide a police investigation report. (Applicable to Section A only)
3. Any loss of Eligible Item which is left Unattended in a Public Place.
4. Any wear and tear to the Eligible Item.
5. Any damage to Eligible Item caused by product defects or product recalls that are covered by manufacturer’s warranty.
6. Any loss or damage to Eligible Item in a vehicle where the items are on view regardless if the vehicle is locked or unlocked.
7. Any Eligible Item that Retailer or Seller has accurately described.
8. Any Eligible Item sent to another address other than the address stated on the delivery note.
9. Any Eligible Item such as:
i. Counterfeit or pirated goods.
ii. Motor vehicles, motor cycles or motor scooters, watercraft, aircraft and any equipment and/or parts necessary for its operation and/or maintenance.
iii. Second hand/ used goods.
iv. Cash or its equivalents, traveller’s cheques, tickets or negotiable instrument.
v. Firearms, animals, living plants or perishable goods.
vi. Sports equipment whilst in use.
vii. Aircraft or aerial device, excluding non-pilotable model aircraft or toy kites.
viii. Electronic data.
ix. Food items.
10. Confiscation or destruction by any government, customs or public body.
11. Any Eligible Item purchased from a natural person through a private transaction.
12. Any damage due to any modifications that have been made after purchase.
13. Failure to provide proof of loss or damage.
14. Any loss claimed under both Section A – Purchase Protection and Section B – Buyer’s Protection.
15. Any tax, insurance cost or surcharge.
16. Any loss that can be compensated from other sources.
17. Any Eligible Item which is not under the name of Insured Person.
18. Any future earned value or income of the Eligible item.
19. Any defect or discrepancy of the Eligible Item which had mentioned at the time of purchase.
Excess applicable to Section A & Section B:
An Excess will be deducted for each and every successful Claim. The Excess due is shown in the Schedule of Benefits.
Section C: Card Theft & Loss
In the event Your Eligible Card is lost due to burglary, theft or stolen, We will reimburse You for any Unauthorised Transaction within twenty-four (24) hours prior to You first reporting the loss of the Eligible Card to the Eligible Card issuer, provided that You are required by the Eligible Card issuer to be responsible for the Unauthorised Transaction.
In the event Your Eligible Card is lost due to burglary, theft or stolen:
i. Report the Claim to Us as soon as possible and within thirty (30) days of the occurrence of the Unauthorised Transaction.
ii. You are required to provide evidence for the Unauthorised Transaction from Your Eligible Card issuer, i.e. bank statements, payment card statements or other relevant documents.
iii. You are required to disclose to Us all the information arising to the Claim.
Terms and Conditions and Claim Provisions to Section C:
Section D: Unauthorised Transaction Cover
In the event Your Eligible Card is skimmed or cloned at the point of sale or ATM, and/or You identified or noticed an Unauthorised Transaction had occurred on Your Eligible Card while it is still in Your possession, We will reimburse You for all the Unauthorised Transactions which occurred within two (2) months prior to You first reporting the Unauthorised Transaction to the Eligible Card issuer, provided that You are required by the Eligible Card issuer to responsible for the Unauthorised Transaction.
In the event an Unauthorised Transaction is incurred on Your Eligible Card:
Terms and Conditions and Claim Provisions to Section D
Exclusions under Section C & D:
We will not pay any benefit for:
These General Exclusions apply to the whole of the policy unless otherwise stated. This policy does not cover losses under any sections of these terms and conditions which are recoverable from any other sources, or arising from:
You can complete a Claim form and submit together with the following required documents to Chubb Insurance Hong Kong Limited within thirty (30) days of the event taking place:
Section A - Purchase Protection Cover
Section B - Buyer’s Protection Cover
Section C - Card Theft & Loss
Section (D) Unauthorised Transaction Cover
Please contact DBS Chubb Insurance Hotline on 3191 6618 for further assistance.
The Company reserves the right to request the Insured Person to provide any other information or documents which are not specified above, if necessary.
If You are not happy with the way in which Your policy was sold to You or any other aspect of Your policy please contact:
Chubb Insurance Hong Kong Limited
The Customer Service Manager
39/F, One Taikoo Place
Taikoo Place, 979 King's Road
Quarry Bay, Hong Kong
O +852 3191 6222
F +852 2519 3233
E Inquiries.HK@chubb.com
We have developed an internal procedure for dispute resolution in accordance with “The Code of Conduct for Insurers”. If at any time You have an unresolved complaint about Our products or services, You can use Our internal dispute resolution process. Your query or complaint will then be reviewed and We will respond within fifteen (15) working days. If You are unhappy with the outcome of Our internal review of Your complaint, You may take Your complaint, at no cost to You, to the Insurance Authority or Insurance Complaints Bureau for assistance. Contact details are given below:
Insurance Authority
19/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong
Fax: +852 3899 9993
Insurance Complaints Bureau
29th Floor, Sunshine Plaza,
353 Lockhart Road, Wanchai, Hong Kong.
F +852 2520 1967
The Company (“We/Us”) want to ensure that Our Insured Person (“You”) are confident that any personal data collected by Us is treated with the appropriate degree of confidentiality and privacy.
This Personal Information Collection Statement sets out the purposes for which We collect and use personally identifiable information provided by You ("Personal Data"), the circumstances when Personal Data may be disclosed and information regarding Your rights to request access to and correction of Personal Data.
(a) Purposes of Collection of Personal Data
We will collect and use Personal Data for the purposes of providing competitive insurance products and services to You, including considering Your application(s) for any new insurance policies and administering policies to be taken out with Us, arranging the cover and administering and managing Your and Our rights and obligations in relation to such cover. We also collect the Personal Data to be able to develop and identify products and services that may interest You, to conduct market or customer satisfaction research, and to develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of Our respective products and services. We may also use your Personal Data in other ways with your consent.
(b) Direct marketing
Only with your consent, We may also use your contact, demographic, policy and payment details to contact You with marketing information regarding our insurance products by mail, email, phone or SMS
(c) Transfer of Personal Data
Personal Data will be kept confidential and We will not sell Your Personal Data to any third party. We limit the disclosure of Your Personal Data but, subject to the provisions of any applicable law, Your Personal Data may be disclosed to:
(i) third parties who assist Us to achieve the purposes set out in paragraphs a and b above. For example, We provide it to Our relevant staff and contractors, agents and others involved in the above purposes such as data processors, professional advisers, loss adjudicators and claims investigators, doctors and other medical service providers, emergency assistance providers, insurance reference bureaus or credit reference bureaus, government agencies, reinsurers and reinsurance brokers (which may include third parties located outside Hong Kong);
(ii) Our parent and affiliated companies, or any company within Chubb local and outside Hong Kong;
(iii) the insurance intermediary through which You accessed the system;
(iv) provided to others for the purposes of public safety and law enforcement; and
(v) other third parties with your consent.
With regard to the above transfers of Personal Data, where applicable, You consent to the transfer of Your Personal Data outside of Hong Kong.
(d) Access and correction of Personal Data
Under the Personal Data (Privacy) Ordinance ("PDPO"), You have the right to request access to and correction of Personal Data held by Us about You and We will grant You access to and correct Your Personal Data as requested by You unless there is an applicable exemption under the PDPO under which We may refuse to do so. You may also request Us to inform You of the type of Personal Data held by Us about You.
Requests for access or correction of Personal Data should be addressed in writing to:
Chubb Data Privacy Officer
39th Floor, One Taikoo Place
979 King's Road
Quarry Bay, Hong Kong
O +852 3191 6222
F +852 2519 3233
E Privacy.HK@Chubb.com
Your request to obtain access or correction will be considered within forty (40) days of Our receipt of Your request. We will not charge You for lodging a request for access to Your Personal Data and if We levy any charges for providing information, such charges will not be excessive. No fee is charged for data correction requests.
PurchaseOne Protection Policy Wording. Published 04/2022.
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