Insurance Administrator (Premium Audit Specialist) - Italian Speaker

United Kingdom - Glasgow - Broomielaw


Insurance Administrator (Premium Audit Specialist) - Italian Speaker
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The insurance companies of Chubb serve multinational corporations, mid-size and small businesses with property and casualty insurance and services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and other specialty insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage.
With $150 billion in assets and $37 billion of gross written premiums in 2014* on a pro forma basis, Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.M. Best.
Chubb’s parent company is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.
Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 30,000 people worldwide.

Are you fluent in Italian and English?

Is working for the largest Property & Casualty insurer in the world with offices in 54 countries appealing to you ?

This position suits a process-minded, adaptable, influential and commercially aware individual, who can see opportunities and risks, contribute effectively to cross-functional operational improvement and build positive relationships. Ideally suited to you if you have relevant experience in a customer service, sales or credit control role where interaction with internal and external partners is constant.

In this role you will span both the audit of adjustable insurance policies and resolution of credit control queries. Your primary purpose is to manage, monitor, control and report on credit control query resolution processes across our Continental Europe Property & Casualty policy portfolio. The role encompasses the investigation, root cause analysis, the establishment of a dispute resolution framework and the improvement of applicable cross-functional processes.

As there is an element of risk exposure that can’t be confirmed at the start of a policy, you will agree rating factors and review premiums for the prior year(both annually and upon renewal). Based on information submitted from the insured via the Broker, a premium adjustment is then processed (calculated, registered, and issued). This process determines the premium value to be collected or returned.

Our centralised team will own the end-to-end process to ensure accuracy of data and effective case tracking. We continually look to optimise management information and reporting provided to the business.

Key responsibilities:

Tracking and monitoring:

  • You will track and monitor adjustable insurance policies using a custom tracker, where users are able to update case statuses, note comments and maintain key contacts.
  • The data recorded within the custom tracker is key to the production of meaningful MI and reporting.


  • You will establish strategic contacts and engage in regular communication with Brokers and internal stakeholders (written and verbal)
  • This is essential to enable receipt of required audit information and improve credit control dispute resolution timeframes.


  • You will track premium audit statuses of open and overdue items.
  • You will demonstrate values and volumes of premium audits and calculate adjustment premiums.
  • You will provide a clear audit trail of contact history, actions, calculation progress and outcomes.

Accuracy and Quality of inputs/outputs:  

  • You are responsible for calculating adjustment premiums accurately, update customer records and registering adjustment premiums.
  • You will prepare booking instructions, ensuring timely registration and invoice production.
  • Initiate relationships with external clients. (e.g. arranging and conducting monthly broker calls to review portfolios).

Team working/Customer Centricity/Initiative:

  • We expect you to work well with others in the Premium Audit team and wider Operation to drive the best possible results.
  • You will use Initiative and a customer centric mind-set.

Continuous Improvement:

  • Demonstrate focus on continuous improvement by identifying opportunities and contributing to the improvement and development of best practice processes.

Required Skills & Experience


  • Fluent in English and Italian, both written and oral is critical.
  • One or more other European language (Dutch, French, German, Portuguese, Spanish) to a fluency level would be nice to have but not essential.
  • A team-player and the ability to work as part of a small team.
  • Experience of managing own workload and initiating relationships with various partners.

What can you expect in return?


  • Competitive salary and pension scheme
  • 25days annual leave plus ability to purchase 5 additional days
  • Private Medical cover
  • Employee Share Purchase Plan
  • Life Assurance
  • Subsidised gym membership
  • Comprehensive Learning & development offering
  • Employee resource groups: Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network.
  • Networking, mentoring & development opportunities.
  • 1 day annual Charitable leave
  • Cycle to work scheme
  • Active Sports & social committee
  • Employee Assistance program


Integrity. Client focus. Respect. Excellence. Teamwork



Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.


Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.



Work Location: Glasgow - Broomielaw
Job Function: Operations/Administration
Employment Type: Permanent

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