Senior Claims Adjuster

United Kingdom - London - Leadenhall


Senior Claims Adjuster
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The insurance companies of Chubb serve multinational corporations, mid-size and small businesses with property and casualty insurance and services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and other specialty insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage.
With $150 billion in assets and $37 billion of gross written premiums in 2014* on a pro forma basis, Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.M. Best.
Chubb’s parent company is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.
Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 30,000 people worldwide.

Would you like to work with the largest property and casualty insurer in the world with excellent employee benefits and diverse working culture? We provide excellent training & development opportunities that will help you succeed in your career at Chubb.

Are you an experienced Claims Adjuster? Do you have knowledge across Energy, Power & Technical Lines? If so, this is an ideal opportunity to join our Energy team in London.

As Senior Claims Adjuster you will assess and handle a portfolio of claims within the Energy, Power and Technical Lines. You will responsible for accurately assessing and managing genuine claims in accordance with standard level agreements & specific delegated authority.

Key Responsibilities

  • Managing a portfolio of claims as per account requirements.
  • Assessing & evaluating policy liability and calculating reserve exposures, assessing settlement values of claims.
  • Negotiating settlement of claims to successful conclusion. This may involve policy holders, other professionals, insurers, loss adjusters, brokers, solicitors and third parties by letter, telephone or meeting
  • Building and maintaining client relationships and looking after key accounts which include providing timely and clear response.
  • You will create and manage documented files utilising corporate mainframe and other claims department systems. Maintaining these through the use of diary, logs, and monitoring tools.
  • Representing Chubb and the department at internal and external meetings including review meetings with brokers and / or policy holders. Where required, deputise for senior colleagues.
  • Acting as a technical resource and provide guidance on the claims assessment process to junior colleagues to ensure claims handling is a consistent process. To provide mentoring, training and coaching where appropriate.
  • Working within the framework of Chubb ethical and service standards. To fulfil, compliance and regulatory requirements (including complaints procedure).

Required Experience:

If you have an understanding of Upstream & downstream Energy, Power, Contractors all risks, Erection all risks and Boiler and Machinery then we would love to hear from you.

  • Comprehensive understanding & working knowledge of each of the specialist product lines, insurance market & competitors.
  • Solid experience of dealing with brokers & clients, with ability to build positive relationships
  • May have ACII qualification, with considerable market experience. Continues to develop technical and broader business skills.
  • Demonstration of practical and common sense approach to dealing with situations.
  • Ability to make own decisions and work on own initiative.
  • An experienced professional who is recognised externally.

What can you expect in return?

  • Competitive salary & pension scheme
  • 25 days annual leave plus ability to purchase 5 additional days
  • Private Medical cover
  • Employee Share Purchase Plan
  • Life Assurance
  • Subsidised gym membership
  • Comprehensive Learning & development offering
  • Employee resource groups: Gender Equality Network, Abilities & Well-being, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network.
  • Networking, mentoring & development opportunities.
  • 1 day annual Charitable leave
  • Cycle to work scheme
  • Active Sports & social committee
  • Employee Assistance program


Integrity. Client focus. Respect. Excellence. Teamwork.

Our core values decide how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

Work Location: London - Leadenhall
Job Function: Claims
Employment Type: Permanent

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