Operations Underwriting Assistant, A&H

South Africa - Johannesburg-Hunts End


Operations Underwriting Assistant, A&H
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The insurance companies of Chubb serve multinational corporations, mid-size and small businesses with property and casualty insurance and services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and other specialty insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage.
With $150 billion in assets and $37 billion of gross written premiums in 2014* on a pro forma basis, Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.M. Best.
Chubb’s parent company is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.
Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 30,000 people worldwide.

Role Purpose: 

Deliver a high quality client service allowing underwriters to focus on production and underwriting.

Ensure that allocated operational needs across the underwriting business are met and agreed operational processes are followed within designated SLA’s.  Ensure consistent and accurate processing within the A&H team.

Provide customer centric, quality operational service to internal & external clients including timely & accurate policy management in WorkView, submission management, premium bookings, policy and endorsement issuance and query resolution across new, renewal and existing business to all A&H clients as well as across all lines of business.

Build and develop positive and effective working relationships with internal (Underwriting, Claims and Credit Control) and external clients (brokers and partners) and provide quality service and regular communication in order to keep clients appraised on operational developments and progress updates.

Key Responsibilities:

1. Maintain the agreed operational framework, processes and SLA’s ensuring a quality consistent service delivered within a client centric culture.
2. Provide regular communication to key stakeholders; attend regular internal business meetings as required to offer operational feedback and assistance.
3. Build positive and effective working relationships with underwriting teams and ensure that underwriting management are regularly communicated and are appraised on current issues.
4. Assist underwriting by provide customer centric, quality operational service to internal & external clients including timely & accurate WorkView systems management and filing, submission management, premium booking, policy and endorsement issuance across new, renewal and existing business.
5. Liaise with brokers and internal departments on credit control, claims, risk information and queries.
6. Ensure that all internal and external queries (phone and email) are answered within 24-hours and resolved accurately timeously.
7. Ensure that all relevant A&H policies and processes are in place and managed appropriately.
8. Any other ad hoc duties allocated by the Operations Manager.
9. Work within the framework of Chubb ethical and service standards


Minimum Grade 12 (matric)
Insurance qualifications would be advantageous



Operational experience an advantage demonstrating a thorough and client centric approach to corporate insurance operations.

Work Location: Johannesburg-Hunts End
Job Function: Underwriting
Employment Type: Permanent

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