Claims Technical Support Assistant

United Kingdom - Glasgow - Broomielaw


Claims Technical Support Assistant
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
The insurance companies of Chubb serve multinational corporations, mid-size and small businesses with property and casualty insurance and services; affluent and high net worth individuals with substantial assets to protect; individuals purchasing life, personal accident, supplemental health, homeowners, automobile and other specialty insurance coverage; companies and affinity groups providing or offering accident and health insurance programs and life insurance to their employees or members; and insurers managing exposures with reinsurance coverage.
With $150 billion in assets and $37 billion of gross written premiums in 2014* on a pro forma basis, Chubb’s core operating insurance companies maintain financial strength ratings of AA from Standard & Poor’s and A++ from A.M. Best.
Chubb’s parent company is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index.
Chubb maintains executive offices in Zurich, New York, London and other locations, and employs approximately 30,000 people worldwide.
Claims Technical Support Assistant
Chubb is the world’s largest publicly traded property and casualty insurer, with operations in 54 countries, exceptional financial strength, and a broad range of personal and commercial insurance products.
The key purpose of this role is to provide administrative and processing support to the Chubb claim operation, as per the agreed procedures, objectives and service standards.
This is an ideal opportunity for a current Claims Administrator or someone with administration experience, preferably from within the insurance sector or from within a corporate environment.

Key Responsibilities
  • Ensure new claims are registered and coded correctly and accurately, and delivered to the claim adjuster complete
  • Action allocated system claim tasks (diary, payments etc)
  • Monitor requests via allocated team email inbox and action within SLAs
  • Issuance of Customer Service Surveys on settled property claims.
  • Provide daily and ad-hoc administrative support to claims team.
  • Includes handling/scanning of post, photocopying, telephone cover etc.
  • Investigate accounts queries to resolution.
  • Support the Lloyds claim process, creating and coding of new claims and handling of any discrepancies/system rejections.
  • Processing of Bordereau transactions.
  • Processing of TPA payments and ad-hoc queries.
  • Liaise with and provide support to offshore claims admin team

Key requirements:

  • Previous administration experience within a professional/corporate environment desirable but not essential.
  • Awareness of general insurance admin function preferred.
  • Experienced with MS Office, including Excel.
  • Attention to detail & accuracy.
  • Good listening and communication skills.

What can you expect in return?



  • Competitive salary & pension scheme
  • 25 days annual leave plus ability to purchase 5 additional days
  • Private Medical cover
  • Employee Share Purchase Plan
  • Life Assurance
  • Subsidised gym membership
  • Comprehensive Learning & development offering
  • Employee resource groups: Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Carers, Pride Network, Cultural Awareness Network. 
  • Networking, mentoring & development opportunities.
  • 1 day annual Charitable leave  
  • Cycle to work scheme
  • Active Sports & social committee
  • Employee Assistance program



Integrity. Client focus. Respect. Excellence. Teamwork


Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.


Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.


Work Location: Glasgow - Broomielaw
Job Function: Claims
Employment Type: Permanent

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