Claims Service

Our Experience

We offer an efficient claims management service in 195 countries. Claims are handled by our employees or by long-term cooperation partners.

As part of the corporate group, 71 claims experts are working in the German Claims Service at the Frankfurt headquarters and the Düsseldorf office. When combined, the international claims expertise of the team is more than 400 years. Last year, the staff from the German Claims Service handled more than 17,000 claims internationally.

Claims Handling in the Following Lines

  • Property and Technical Lines
  • Casualty
  • Financial Lines (D&O)
  • Marine
  • Trade Credit
  • Accident and Health
  • Life

Global Network

Through our own network, we offer an efficient claims handling service in 195 countries. Claims are handled by the local offices or by longstanding local co-operation partners. In case of multinational programmes, the respective claims are adjusted locally. Where the programme has been written in Germany, the claims handling process is supervised by the German Claims Service team.

Uniform Claims Service

The following serve to ensure a uniform claims service worldwide:

  • Claims bulletins
  • Claims team and management
  • Controlling tools (detailed overview of the claims situation worldwide)
  • Claims Relationship Managers for multinational businesses
  • Global claims conferences