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We offer an efficient claims management service in over 195 countries. Claims are processed by our employees or by long-term cooperation partners.

Would You Like To Notify Us Of A Mobile Phone Claim?

If you would like to notify us of a claim or have a query, please contact our service team servicebyphone GmbH.

Call us or send us a fax 
Service phone number: 01806 860500
(20 cents/call from a German landline, 60 cents/call from mobile networks)

Fax: 01805 860503
(14 cents/minute from a German landline, max. 42 cents/minute from mobile networks)

Send us an email

Write to us 
servicebyphone GmbH
Handyversicherung Kundenservice
Postfach 42 71
59038 Hamm

Online Customer Service Portal

Notifying A Claim

To permit us to process your claim quickly, we would like to require the following information:

  • Client's first name, surname and contact details
  • Brief description of the occurrence
  • Policy number

Treating Customers Fairly

Your satisfaction is very important to us! Just give us a chance to show you everything we do to meet your expectations.