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We offer an efficient claims management service in 195 countries. Claims are handled by our employees or by long-term cooperation partners.

Would you like to notify us of an accident or event of damage in the travel insurance area?

Submit a new claim conveniently, quickly and around the clock online - in German or English

  Online Claims Portal  

  • After the claim submission you will receive an E-Mail with your individual claims number, your token number and the contact details of your personal contact person.
  • Using the token number, the online claims portal shows the processing status of your claim at any time.


Chubb European Group SEDirektion für Deutschland Lurgiallee 1260439 Frankfurt am MainO +49 69 75613-0 F +49 69 746193claims.service@chubb.

Would You Like To Notify Us Of A Mobile Phone Claim?

If you would like to notify us of a claim or have a query, please contact our service team servicebyphone GmbH.

More information on this here

Notifying A Claim

To permit us to process your claim quickly, we would like to require the following information:

  • Client's first name, surname and contact details
  • Brief description of the occurrence
  • Policy number

Treating Customers Fairly

Your satisfaction is very important to us! Just give us a chance to show you everything we do to meet your expectations.