Claims Service

Notifying Claims

We offer an efficient claims management service in 195 countries. Claims are handled by our employees or by long-term cooperation partners.

Would you like to notify us of an accident or event of damage in the travel insurance area?

Submit a new claim conveniently, quickly and around the clock online - in German or English

  Online Claims Portal  

  • After the claim submission you will receive an E-Mail with your individual claims number, your token number and the contact details of your personal contact person.
  • Using the token number, the online claims portal shows the processing status of your claim at any time.


Chubb European Group SE
Direktion für Deutschland
Lurgiallee 12
60439 Frankfurt am Main
O +49 69 75613-0
F +49 69 746193

Would You Like To Notify Us Of A Mobile Phone Claim?

If you would like to notify us of a claim or have a query, please contact our service team servicebyphone GmbH.

More information on this here

Notifying A Claim

To permit us to process your claim quickly, we would like to require the following information:

  • Client's first name, surname and contact details
  • Brief description of the occurrence
  • Policy number
Treating Customers Fairly

Your satisfaction is very important to us! Just give us a chance to show you everything we do to meet your expectations.