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As we all face unprecedented challenges to the way we live and work, we would like to provide an update on how Chubb is managing claims and to assure you that you will continue to receive the elevated level of service you expect. First and foremost, you should know that we are taking all necessary steps to protect our employees, clients and partners as we work in this new environment. 

We’re here for you –

Financially – Chubb has the financial strength and resources to support our policies and the financial capacity to pay covered claims even in these uncertain times.

Operationally – All of our claims networks and supporting systems are fully operational and all Chubb employees can access these systems from home.

Resourcefully – We know we will face unanticipated challenges, but Chubb is committed to providing you with the high level of claims service and responsiveness that you expect, and we will do what is feasible to ensure that continues, all in compliance with the fast-changing laws, rules and regulations. We plan for the unexpected and remain agile and adaptable; including using alternative means of adjusting claims as needed and feasible.

Reporting Claims

Clients and brokers should continue to report claims through available digital channels and over the phone. We have dedicated claims representatives available 24/7. You can view claim reporting options here. We encourage you to submit claims and to correspond with your claim adjuster via email for faster responses.

Chubb's Claims Contact Centre is handling incoming calls and customer inquiries as always. Claims adjusters are continuing to provide timely customer responses and are able to conduct inspections through digital tools as necessary such as virtually adjusting property claims to keep you and our employees safe. We also offer wire transfer payment  methods for the convenience of our clients. And as always, we continue to work with our trusted service providers to deliver the best possible service.

Canada Claims Leadership

In the event you have any questions or inquiries, you can contact your adjuster directly or one of our Claims Executives who can provide additional claims insight and guidance:

Head of Claims
Laila Brabander, SVP
416-997-4328
lbrabander@chubb.com

Property and Auto Claims
Derek Kea, VP, Property & Auto, Claims
647-409-5130
dkea@chubb.com

Property Claims (Quebec-Licensed and Bilingual)
Sandro Faustini, AVP Property Claims
514-463-7937
sandro.faustini@chubb.com

Property and Auto Claims
Maryann Di Leo, Manager
647-270-9138
maryanndileo@chubb.com

 

Field Claims (National, Quebec-Licensed and Bilingual)
Michael Taylor, Field Claims Supervisor
416-402-1341
michaeltaylor@chubb.com

Casualty Claims
Lily Kornijenko, VP, Claim Manager
416-270-4998
lkornijenko@chubb.com

Financial Lines Claims
Paula Kargas, VP, Claim Leader, Financial Lines
416-904-3980
pkargas@chubb.com

Accident and Health Claims
Maria Amendola-Petrocelli, AVP, Claims Manager, Accident and Health
416-629-5225
maria.amendola@chubb.com

While we are in a time of unprecedented uncertainty, Chubb is well prepared and will be there for you, as always.

Claim Reporting Options