Policyholder Services

Claims Services

Claims handled fairly, swiftly and professionally.

You can report a loss or submit a claim by contacting your insurance broker or contacting us directly:

Email: CanadaClaims@chubb.com

Canada-wide 24 hour claims service: 800-532-4822

We pride ourselves on what makes us different:

Peace of Mind. Chubb’s claim service offers you peace of mind in knowing that your claim will be handled fairly, swiftly, and professionally.

Our Reputation. We have established our reputation because of the coverage we provide — we deliver on our promises. To make the process as easy as possible for everyone involved we endeavor:

  • To contact you within 6 hours of your reporting a loss
  • To issue payment within 48 hours of settling your covered loss.
  • To treat customers fairly, with empathy and courtesy.

Our Values. Chubb is known for its unparalleled service built on its core values of honesty, fairness, empathy and integrity.

Financial Stability. Chubb consistently receives high ratings from A.M. Best for financial stability, and from Moody’s and Standard & Poor’s for claim-paying ability, attesting to Chubb’s solid financial strength.

Superior Service. Our claims personnel are dedicated to providing you with the best claims service in the industry. Throughout the year, we survey our clients on their claim experience and consistently receive “superior” satisfaction ratings.

Cash Settlement Option. Chubb does not require a client to rebuild their home or replace its contents. You will almost always have the option to take a cash settlement and use the money as you see fit.

The Chubb Difference. Chubb claims adjusters have the experience to understand your concerns. We explain every step of the claim settlement process, we provide guidance throughout, and we work to settle your claim quickly and equitably.

Global Network. At Chubb, we have the ability to work with our global claims network and complement our worldwide coverage with worldwide service*.

* Territorial restrictions may apply