The Chubb Claims Difference

Specialized Claims Services

No two businesses are alike. You may need more flexibility. Or maybe you need customized attention. Whatever it is, we have you covered. The services offered by our Chubb Claims Representatives are constantly evolving to not only meet your expectations but exceed them. Offerings include: 

  • Claims Business Consultants collaborate with you to create a service plan tailored to your needs. Your claim business consultant will:
    • Meet with you to gain a thorough understanding of your operations
    • Identify your service expectations and requirements
    • Develop a custom service plan that addresses your claim mitigation needs
    • Centralize your claim handling, where appropriate
    • Establish any special claim handling instructions
    • Notify the adjuster of those special handling instructions
    • Monitor claim activity to ensure any special handling instructions are followed
    • Provide risk management information tools to support your claim's financial and trending needs
    • Monitor overall results and identify areas for immediate improvement 
  • Designated Adjusters can be appointed for you. They are:
    • Chosen per jurisdiction and by line of business
    • Thoughtfully selected for their technical skills and business acumen 
    • Develop an advanced understanding of your operations, service requirements and staff so we can meet your desired claim handling and service objectives 
  • An additional, in-depth evaluation of any claims that incur great exposure and/or impact to your business can be provided
    • Conducted on claims you identify with a minimal total incurred of $25,000 or more
    • Facilitated by a claim business consultant in person or via teleconference
    • Adjuster participation via a telephone conference is available
  • Consultation Agreements
    • Reserve consultation prior to establishing reserves of $25,000 or more
    • Settlement consultation in advance of settlement offers of $25,000 or more
    • Consultation prior to pursuit of subrogation, if applicable
  • Special Handling Instructions (SHIs) can be provided to adjusters on each claim and may include:
    • Consultation agreements
    • Location coding
    • Litigation management
    • Special workflows
    • Key contacts
  • Special Management Tools include:
    • Claim View, which provides real-time access to claim notes for auto, general liability and workers compensation claims
    • RMIS Dimensions, a web-based, real-time risk management tool, which allows you to manipulate complicated loss data. Data conversion and consolidation services are available upon request

Contact: 
Fatima Habib
AVP, Vendor Manager and AB Claim Manager
E: fatima.habib@chubb.com