Delivering superior customer service to the client is at the forefront of decision making for the Claims organization, which results in a collaborative and efficient settlement of claims. Under general supervision, the claims professional is responsible for the accurate, fair and prompt payment of claims. The early career professionals program, focused on claims, allows for the development of staff into knowledgeable, confident, contributing, and productive claim professionals within the Chubb North American Claims Team. Ample opportunities are afforded to employees who join the Chubb North America Claims organization with mentorship programs, volunteer and engagement efforts, continuing education /training as well as assignment variety ranging from cyber claim handling to property adjusters delivering superior customer service to clients.
Claim Operations and Service Centre Supervisor
Throughout my career at Chubb, I have been supported by leaders who are intent on creating opportunities to develop new and promising talent. As a new leader, I am continuously looking for ways to carry on this practice with my own team. When I made the decision to come to Chubb after school, it was because of the resounding message about how important the people are to the success of the organization. When I started with the company, I certainly found this to be true. Now, four and a half years later, the people I work with are still the biggest reason I love coming to work every day.
Chubb Senior Claims representative Tommy Le explains, "I escaped Vietnam on a boat and started a new life in America. The reason I love what I do is where I came from. The most important thing in life is helping other people out.” For Tommy, his view is that “people have a calling. When people have their lives turned upside down, my job is to be there for them."