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For us to deal with claims as efficiently as possible, we require certain information from you to enable faster review of your claim. Please send all documentation to aus.propertyclaims@chubb.com

Claim Form

  • Policy number
  • A description of what has happened with all the known details
  • Location of loss
  • Contact details for the Insured
  • Date of loss
  • Bank details for the Insured


The claim form can be found here.

Photos

  • Where possible, photos showing the damage

Itemised Quote/Invoice

  • Detailing remediation required

Examples of specific information required for a variety of insured perils

1. Water leak  

  • Plumbers report stating the leak(s) have been fixed and confirming the cause of the leak 

2. Mechanical breakdown

  • Engineers report stating the cause of the breakdown

3. Contents/Stock loss

  • Detailed schedule of the items damaged/stolen 
  • Any document that adequately supports the amount claimed i.e. 
    • Quote or invoice for repairs of damaged items 
    • Quote or invoice for replacement of lost documents or damaged items
    • Photographs of any damaged items

4. Glass damage

  • Quote or invoice with a comment on the cause of the loss

5. Theft/malicious damage

  • Please provide Police Reference Number and location of Police Station
  • Any document that adequately supports the amount claimed i.e. 
    • Quote or invoice for repairs of damaged items 
    • Quote or invoice for replacement of lost documents or damaged items

6. Theft or Accidental Loss of jewellery

  • Please provide police reference number and location of Police Station

7. Recovery/Salvage 

  • Please obtain contact details of any parties that are responsible for the damage. 
  • For salvage items please photograph and retain the salvage unless advised to the contrary. 

Examples of specific information required for a variety of insured perils

1. Water leak  

  • Plumbers report stating the leak(s) have been fixed and confirming the cause of the leak 

2. Mechanical breakdown

  • Engineers report stating the cause of the breakdown

3. Contents/Stock loss

  • Detailed schedule of the items damaged/stolen 
  • Any document that adequately supports the amount claimed i.e. 
    • Quote or invoice for repairs of damaged items 
    • Quote or invoice for replacement of lost documents or damaged items
    • Photographs of any damaged items

4. Glass damage

  • Quote or invoice with a comment on the cause of the loss

5. Theft/malicious damage

  • Please provide Police Reference Number and location of Police Station
  • Any document that adequately supports the amount claimed i.e. 
    • Quote or invoice for repairs of damaged items 
    • Quote or invoice for replacement of lost documents or damaged items

6. Theft or Accidental Loss of jewellery

  • Please provide police reference number and location of Police Station

7. Recovery/Salvage 

  • Please obtain contact details of any parties that are responsible for the damage. 
  • For salvage items please photograph and retain the salvage unless advised to the contrary.