For us to deal with claims as efficiently as possible, we require certain information from you to enable faster review of your claim. Please send all documentation to aus.propertyclaims@chubb.com
Claim Form
- Policy number
- A description of what has happened with all the known details
- Location of loss
- Contact details for the Insured
- Date of loss
- Bank details for the Insured
The claim form can be found here.
Photos
- Where possible, photos showing the damage
Itemised Quote/Invoice
- Detailing remediation required
Examples of specific information required for a variety of insured perils
1. Water leak
- Plumbers report stating the leak(s) have been fixed and confirming the cause of the leak
2. Mechanical breakdown
- Engineers report stating the cause of the breakdown
3. Contents/Stock loss
- Detailed schedule of the items damaged/stolen
- Any document that adequately supports the amount claimed i.e.
- Quote or invoice for repairs of damaged items
- Quote or invoice for replacement of lost documents or damaged items
- Photographs of any damaged items
4. Glass damage
- Quote or invoice with a comment on the cause of the loss
5. Theft/malicious damage
- Please provide Police Reference Number and location of Police Station
- Any document that adequately supports the amount claimed i.e.
- Quote or invoice for repairs of damaged items
- Quote or invoice for replacement of lost documents or damaged items
6. Theft or Accidental Loss of jewellery
- Please provide police reference number and location of Police Station
7. Recovery/Salvage
- Please obtain contact details of any parties that are responsible for the damage.
- For salvage items please photograph and retain the salvage unless advised to the contrary.
Examples of specific information required for a variety of insured perils
1. Water leak
- Plumbers report stating the leak(s) have been fixed and confirming the cause of the leak
2. Mechanical breakdown
- Engineers report stating the cause of the breakdown
3. Contents/Stock loss
- Detailed schedule of the items damaged/stolen
- Any document that adequately supports the amount claimed i.e.
- Quote or invoice for repairs of damaged items
- Quote or invoice for replacement of lost documents or damaged items
- Photographs of any damaged items
4. Glass damage
- Quote or invoice with a comment on the cause of the loss
5. Theft/malicious damage
- Please provide Police Reference Number and location of Police Station
- Any document that adequately supports the amount claimed i.e.
- Quote or invoice for repairs of damaged items
- Quote or invoice for replacement of lost documents or damaged items
6. Theft or Accidental Loss of jewellery
- Please provide police reference number and location of Police Station
7. Recovery/Salvage
- Please obtain contact details of any parties that are responsible for the damage.
- For salvage items please photograph and retain the salvage unless advised to the contrary.
