During a national TV media interview on 23 June 2020, Darren Flanagan said:
"Chubb have been amazing.”
“Today they've been on the phone all day, they've been working with us. Today we reached a resolution where we are all happy, and I want to thank them for that.”
Chubb shares the sympathy the Australian community expressed for Mr Flanagan and is appreciative of the way he acknowledged Chubb.
It was a difficult situation because his insurance policy did not provide cover for the circumstances he experienced and, consequently, Chubb was unable to settle the claim.
As a matter of company policy and confidentiality, Chubb does not comment on specific claim details.
Chubb honours claims in line with the insurance policies it issues and assesses each claim with care, diligence and in good faith.
We want to assure our broker partners and customers that paying claims and focusing on fairness is a core part of Chubb.
We continue to strive to be a market leader in paying claims and are proud of the recognition achieved with recent awards for claims excellence.
Equally we are always looking for opportunities to improve Chubb services and to support our clients.