Chubb Customer Service

Australian Financial Complaints Authority

Change of external financial dispute resolution scheme

Australia has a new financial dispute resolution scheme. The Financial Ombudsman Service (FOS) has been replaced by the Australian Financial Complaints Authority (AFCA).

AFCA is a free and independent external dispute resolution scheme which considers complaints about financial products and services from consumers and small businesses. Chubb is a member of this scheme and has agreed to be bound by its determinations about disputes.

Click here to read Chubb’s ‘Change of external financial dispute resolution scheme’ notice, which includes AFCA contact details.