How to Report a Cyber Incident - Chubb in Australia
 Cyber Services

How to Report a Cyber Incident

When you suffers a cyber incident, the Chubb Incident Response Platform will act quickly to contain the threat and limit potential damage to your business.

This guide details how to access the Chubb Cyber Incident Response Team, how to report a claim, and what to expect from our Incident Response Platform.

The Process

You suffers a cyber incident

1. You suffer a cyber incident

The Chubb Incident Response Platform is available 24/7/365. It provides access to the Chubb Cyber Incident Response Centre and our Cyber Incident Response Team and offers a holistic approach to managing cyber events.
Report incident to Chubb

2. You report the cyber incident

You can choose from 3 methods of instantly reporting a cyber incident:

Local Toll Free Numbers

Australia  1800 027 428
Austria 0800 005 376
Belgium 0800 49 405
Brazil 0800 095 7346
Canada 1 866 561 8612
Chile 1 230 020 1212
China 400 120 5310
Colombia 01 800 518 2642
Czech Rep 800 142 853
Denmark 80 250 571
Finland 0 800 1 12382
France 0805 101 280
Germany 0800 589 3743
Hong Kong 800 900 659
Indonesia 001 803 011 2974
Ireland 1800 937 331
Israel 1 80 921 3812
Italy 800 194 721
Japan 00531 1 21575
Malaysia 1 800 812 541
Mexico 001 8552 504 580
Netherlands 0800 0203 267
New Zealand 0800 441 402
Norway 800 12554
Panama 00 1800 507 3360
Peru 0800 56 006
Poland 00800 121 4960
Portugal 800 8 14130
Singapore  800 120 6727
South Africa 080 09 82340
South Korea 0079814 800 6017
Spain 800 810 089
Sweden 0200 883 181
Switzerland 0800 166 223
Taiwan 00801 13 6828
Turkey (landline)  0811 213 0171
Turkey (mobile) 0812 213 0043
United Kingdom  0800 279 7004
USA 1 844 740 9227
Vietnam (Viettel) 122 80 688
Vietnam (VNPT) 120 32 353
Contact from Chubb’s Cyber Incident Response Centre

3. Contact from Chubb’s Cyber Incident Response Centre

Within 1-minute of reporting an incident using the “Chubb Cyber Alert” app, the client will receive a call from a consultant at Chubb’s Incident Response Centre. Chubb’s consultant will take a short brief of the incident, including: 
  • Insured name
  • Location of policy
  • Contact details where the incident occurred
  • Basic details of the incident
Our consultant will initiate Chubb’s Incident Response Platform and appoint a local Incident Response Manager.
Contacted by Incident Response Manager

4. You will be contacted by an Incident Response Manager

Within 1-hour of reporting an incident, the client will be contacted by an Incident Response Manager. In consultation with the client, the Incident Manager will: 

  • Triage the issues
  • Recommend formal notification to Chubb of a Cyber claim
  • Conduct initial investigations into the cause of the incident
  • Develop an incident response plan of action to contain the threat
  • Appoint specialist vendors to assist with loss prevention*, including
    • IT Forensics
    • Legal Counsel
    • Public Relations
    • Regulatory Compliance
    • Identity Protection
    • Credit Monitoring
    • Forensic Accountancy

* Clients can choose to appoint Chubb’s panel of specialists or their own vendors.

Notifying Chubb of a Cyber claim

Chubb’s Call Centre Consultant or Incident Response Manager will keep Chubb informed of the incident unless the client opts out of disclosure. Awareness of the incident will allow Chubb to efficiently communicate how the policy will respond.

Recovery of your business activities

5. Recovery of your business activities

With an expert panel of vendors working to contain the incident, the Cyber Incident Response Team will support you in the recovery of your business activities.
Follow-up and post-incident reporting

6. Follow-up and post-incident reporting

Chubb’s specialist panel will then discuss the provision of additional services to assist you with your analysis of the incident to include future remediation, a review for lessons learned and risk mitigation advice.

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Cyber Services Overview
Cyber Alert Application
Cyber Alert Application
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