About Using The Site
 What benefits does the site provide and how can I access these online services?-

Our website provides our customers with many convenient online services. To name a few, you can access your policy, billing, claims information and in some cases, your appraisal information. You also can pay your bill online. In order to take advantage of these services, you must first register on www.chubb.com/personal to create an Online Account. Please note you will need a current copy of your policy or billing statement to complete this easy two step process. (some restrictions apply).

This information is advisory in nature. No liability is assumed by reason of the information in this document.

 Which policies are not currently accessible online?-

Currently, you cannot add yacht, North Carolina homeowners and auto, expatriate policies and most collector vehicles policies to your Online Desktop. If you're having trouble adding your policy to your Online Desktop, feel free to contact the Chubb Customer Care Team at our toll-free number, 1.866.324.8222 (1.866.eChubb2).


 System Availability-

Policy and Billing information is unavailable due to scheduled system maintenance as follows: 11:00 PM - 11:30 PM (EST) every other Thursday 4:00 AM - 11:00 AM (EST) Sunday


 System Requirements-

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Minimum Browser requirements for My Policies:

  • Internet Explorer 8
  • Mozilla Firefox 3.5
  • Google Chrome 11
  • Safari 5
  • Adobe Flash 10
  • Shock Wave Flash 9

Document viewer requirements for My Policies:   

  • Adobe Reader 5.0 - 8.0