I'm Already a Customer
 How do I request a copy of my Policy papers?-

Simply log in and select the View Policy Paper link in your Policy Information section where you can view, print or save reference copies of your policy, including your vehicle insurance card, and your valuable articles schedule, from our web site. Or if you prefer, your insurance agent will be happy to process your request.

This information is advisory in nature. No liability is assumed by reason of the information in this document.

 Which policies are not currently accessible online?-

Currently, you cannot add yacht, North Carolina homeowners and auto, expatriate policies and most collector vehicles policies to your Online Desktop. If you're having trouble adding your policy to your Online Desktop, feel free to contact the Chubb Customer Care Team at our toll-free number, 1.866.324.8222 (1.866.eChubb2).


 How do I change my Policy Mailing address?-

Contact your insurance agent or broker with your policy mailing address change. This change will NOT affect your coverage location.


 How do I change my Billing address?-

If you would like your bill sent to a different address, contact your insurance agent or broker with the new billing address. This change does NOT affect your coverage location.


 How do I enroll in Chubb Property Manager?-

Call 1.866.444.0360 for enrollment assistance. You will be required to complete an authorization form and sign it in order to grant Chubb permission to access your property. Please provide accurate contact information so that we may quickly reach you in the event of a catastrophe. You can also access the authorization form any time at www.chubb.com/personal . Choose "Resources" then "Catastrophe Assistance". You will find enrollment materials and instructions in the "Hurricane and Windstorm" area.


 How do I enroll in Wildfire Defense Service?-

Eligible homeowners policyholders must complete and sign an authorization form in order to enroll in this service. Doing so will grant Chubb representatives permission to access your property and take preventative measures in the event of a threatening wildfire. Look for an authorization form in your policy enhancement notification letter, policy issuance letter, or policy renewal letter. You can also access the authorization form any time at www.chubb.com/personal . Choose "Resources" then "Catastrophe Assistance". You will find enrollment materials and instructions in the "Wildfire" area.


 How do I change my password?-

In order to help protect your personal information, Chubb requires that you answer three Challenge Questions during Registration. If you would like to change your password, you will need to answer these Challenge Questions. If you have forgotten your challenge information, please contact the Chubb Customer Care Team at our toll-free number, 1.866.324.8222 (1.866.eChubb2) to have your password reset.