About My Bill
 When does Chubb mail my bill?-

We mail insurance bills approximately 23 days before the payment due date.


 Can I pay annually, rather than monthly?-

When you receive your bill, you have the choice of paying the minimum amount due, the total premium due or any amount in between, as long as minimum amount due is paid on time. If you select to pay your premium in installments using one of the multiple payment methods Chubb offers, we will charge you an additional fee which can vary.


 Where should I send my payment?-

Please include your 16-digit billing account number on your check and mail ALL payments to:

Chubb Group of Insurance Companies
P.O. Box 7247-0180
Philadelphia, PA 19170-0180

If you are sending your payment via an overnight service:

Chubb Group of Insurance Companies
202 Hall's Mill Road (CPI)
Whitehouse Station, NJ 08889-1600
Attn: Cash Unit

 How can I pay my bill electronically?-

Chubb offers various one-time electronic options to suit your needs. There are no fees for such payment methods.

  • In a Hurry? Use our Pay-by-Phone service at 1-800-682-4822 or click here to Pay Now online. Note: payments are typically applied to your account within 30 minutes.
  • Login to www.chubb.com/personal to make a payment, access account information, and view recent bills.
  • If you find it is more convenient to pay using your bank's payment service, we will receive electronic payments from most financial institutions. Please remember to direct your payment to your 16 digit account number, including the last alpha character. NOTE: When using your own bank or other third-party payment service, please read their terms and conditions carefully. Your payment service will indicate when, if and how Chubb will receive your payment. Also, please remember if you are not paying on Chubb's site, you may be responsible for additional fees.

 Can I set-up automatic payments?-

Chubb offers a variety of automatic payment options to suit your needs and Installment Service Fees are waived in most states when enrolled in one of our AutoPay programs.

Chubb AutoPay will pay your bills automatically from your selected bank account. Click here to enroll electronically or to print the enrollment form and send to us via fax or mail, or contact your agent to complete the form and send it in. Note: We do not accept enrollments over the phone at this point in time.

Credit/Debit AutoPay will have your payments automatically charged to the credit or debit card of your choice. Registration is required to enroll in this service. Once registered, Log in to Pay my Bill to begin and then follow the instructions on the site. Note: We do not accept enrollments over the phone at this point in time.


 How can I get my payment to you quickly?-

Should you need to make an immediate payment, call our Pay-by-Phone system at 1-800-682-4822 or use our Pay Now online service. Payments made through these services typically update your account within 30 minutes.

 Can I use a different bank account to pay for different accounts?-

Yes, you can use different bank accounts to pay for different accounts. You will have to enroll and maintain them separately.

 Are any of my Chubb Accounts not payable online/electronically? -

Only your direct billed accounts for policies on My Policies - Online Desktop are available on the Bill Payment Center. To view all available accounts, select Show All Accounts. Brokerage accounts may not be used and your bank institution must be a member of the Automated Clearing House Network (ACH). Chubb AutoPay is not available for Agency billed accounts, mortgagee escrowed policies or payroll deducted accounts.

 How do I add another account to my Bill Payment Center?-

As long as it is an eligible account (see answer above), you will need to add the corresponding policy to your Online Desktop. Click on My Policies and select Add Another Policy. When you return to the Bill Payment Center, you will see any accounts associated with that policy displayed.

 How do I know if I am actively enrolled in an AutoPay service? -

Registered website users can access the Bill Payment Center to view all accounts and their enrollment status, along with the last payment received, current amount due and current due date.

 When will the Bill Payment Information be updated?-

Most information is current when the Bill Payment page is displayed. New or changed enrollments can take up to 24 hours to display. Payments will display within several minutes.

 How do I verify my payment has been posted to my account?-

Registered website users can access the Bill Payment Center to view the date their last payment was received, all accounts and their enrollment statuses, along with current amount(s) due and current due date(s).

 Is there any cost associated with online payment options? -

No, there is no cost associated with the online payment options. Please note that all applicable billing charges and fees will apply as stated on each billing invoice.