Privacy Policy
 

Thank You for Visiting Chubb Online.

We respect your privacy and want you to understand the ways in which we collect and use information provided online.  This Internet Privacy Policy applies to www.chubb.com and other websites or mobile applications that link to this Policy (the “Online Services”). It does not apply to any non-Chubb websites or mobile applications that you may access via the Online Services. 


How We Collect Personal and Non-Personal Information Through the Online Services

We collect two kinds of information through the Online Services: non-personal information and personal information.

The non-personal information we collect includes: the visitor’s browser type, device type, and operating system; area(s) of the Online Services visited; date and time of access; host or Internet service provider (ISP) information; and identification of the referring site (any site from which the visitor accessed the Online Services).  We use this information to track the total number of individuals using the Online Services and to guide our efforts to improve the Online Services.

We also collect personal information that can identify a visitor or user, including but not limited to name, address or other contact information, policy information, or information provided for roadside assistance services, only when you voluntarily provide it, and we use that information solely for purposes that are clearly identified on the Online Services. 

In addition, certain of the Online Services may collect precise information about the location of your mobile device, but only with your express consent.  Once you have consented to the collection of the precise location of your mobile device, you may adjust this consent by managing your location services preferences through the settings of your mobile device.

Chubb does not seek or knowingly collect personal information from children under the age of 13.   

Access to pages or services with content specific to agents, brokers and customers is password-protected and requires registration. Personal information acquired through registration is kept confidential and will not be disclosed to third parties except as may be permitted or required by law.  Depending upon your relationship with us, you may receive other privacy notices from us providing additional detail about our privacy practices.  


How We Use Your Information

We may use the information we collect through the Online Services for a number of purposes, including:

  • to provide you with products, services, or information you request;
  • to provide you with information about the Online Services or required notices;
  • to deliver marketing communications or promotional materials that may be of interest to you;
  • to improve the services we provide to you and the usefulness of the Online Services;
  • to customize your experience when using the Online Services; and
  • to prevent and detect fraud, infringement, and other potential misuse of the Online Services.

We also may anonymize, combine or aggregate any of the information we collect through the Online Services or elsewhere for any of these purposes or for analyzing usage statistics and trends.


Blogs and Other Interactive Features

We may offer blogs, online forums or other interactive features on the Online Services that enable consumers to share information about our services or other issues of interest.  You should be aware that any communications you submit or post to any such interactive features on the Online Services may be viewable by other participants or users.  Therefore, you acknowledge and agree that you have no expectation of privacy or confidentiality in the content you submit for such interactive features, whether or not it contains personal information about you.     


How We Collect, Use and Protect Social Security Numbers

Chubb may collect Social Security numbers (“SSNs”) in the course of our business.  We strive to protect the confidentiality and security of SSNs in our possession, custody or control by (i) limiting access to SSNs and (ii) maintaining reasonable administrative, technical and physical safeguards to protect against the loss, misuse or unlawful disclosure of SSNs.  We do not share SSNs for marketing purposes.


How We Use “Cookies”

Chubb may place electronic “cookies” in the browser files of your computer or mobile device when you access a Chubb website. Cookies are pieces of information that a Chubb website transfers to your computer or mobile device to enable our systems to recognize your browser and to tailor the information on our websites to your interests.  For example, if you previously visited a Chubb website and accessed your account information or inquired about particular services over the website, cookies enable us to present information tailored to your account and/or those particular interests the next time you visit the website. Moreover, Chubb or our third party service providers or business partners may place cookies on your computer or mobile device that can be matched to other personal information we maintain about you to pre-populate certain online forms for your convenience.  We also use cookies to analyze visitors’ use of our websites. This analysis helps us better understand which areas of our sites are most useful and popular so we can plan improvements and updates accordingly.

Many web browsers are automatically set to accept cookies. You may change your web browser settings to either reject cookies or notify you when a cookie is about to be placed on your computer or mobile device. Please note, however, that rejecting cookies while visiting any of our websites may result in certain parts of the website not operating as efficiently as if the cookies were allowed. For example, if you reject cookies from our websites, you may not be able to access a preferred location, view a customized default home page or pre-populated form, or easily access your recently visited links or pages.

We and our service providers or third-party ad servers may also use cookies or similar technologies to collect information about your browsing activities over time and across different websites following your use of the Online Services. While, as described above, you may have the opportunity to control the use of cookies through your web browser, we do not currently respond to web browser “Do Not Track” signals or other mechanisms that provide a method to opt out of the collection of information across the networks of websites and online services in which we participate.  If we do so in the future, we will describe how we do so in this Internet Privacy Policy.  For more information about Do Not Track, please visit www.allaboutdnt.org.


Security of Internet Communications

The Internet is not a secure medium. We employ administrative, technical and physical safeguards to protect personal information but cannot assume any responsibility for any harm, loss or damage you may experience from transmission of information by or to Chubb over the Internet.


How to Access and Correct Your Information

If you would like to access and correct personal information you have submitted to us through the Online Services, please log in to your account for the particular Online Service or send a letter to the address below requesting to see your information.  We will be happy to make corrections whenever possible but may not be able to provide information relating to investigations, claims, litigation and other matters.

Please address requests to:

Chubb Group of Insurance Companies
Attention: Privacy Inquiries
15 Mountain View Road
Warren, NJ 07059
Telephone: 1-908-903-2000
Email: privacyinquiries@chubb.com


Consent

By using the Online Services, you signify your consent to this Internet Privacy Policy. If you do not agree to this policy, please do not use the Online Services.


Changes to this Privacy Policy

We reserve the right, at our discretion, to update, change, modify, add or remove portions of this policy from time to time.  Your continued use of the Online Services following the posting of an updated Internet  Privacy Policy constitutes your consent to the updated policy. You can always find out about any such changes, and access the most current version of this Internet Privacy Policy, by clicking on “Privacy Policy” on the homepage of any Chubb website or accessing this policy through our mobile applications.


Last Updated January, 2014