Awards & accolades
2011
Claims Team of the Year Award - Insurance Times Claims Excellence Awards
Number 1 for Overall Service
Ease of Access to Decision Makers
Policy Documentation - Clarity of Wording
Claims - Speed of Settlement
Claims - Fairness of Settlement
Insurance Times Personal Lines Broker Survey
Number 1 for Overall Performance
Underwriting Expertise & Flexibility
Quality of Cover
Claims - Speed of Settlement
Claims - Fairness of Settlement
Insurance Times Commercial Lines Broker Survey
Number 1 for Overall Service
Quality of Cover
Claims Handling
Post Magazine Business Insurers Insight Report
Number 1 for Market Leadership
Claims Handling
Post Magazine Financial & Professional Lines Insight Report
Chartered Insurer Status - UK Claims Team & Manchester Underwriting & Service Centre
2010
Personal Lines Insurer of the Year - Insurance Times Awards
Number 1 for Claims Management - Strategic Risk Independent Survey of Risk Managers
Number 1 for Quality of Cover
Claims Handling
Post Magazine Independent Broker Survey
Number 1 for Overall Service
Ease of Access to Decision Makers
Underwriting Flexibility
Documentation - Clarity of Wording
Claims - Speed of Settlement
Claims - Fairness of Settlement
Insurance Times Personal Lines Broker Survey
Number 1 for Overall Performance
Underwriting Expertise & Flexibility
Quality of Cover
Claims - Speed of Settlement
Claims - Fairness of Settlement
Insurance Times Commercial Lines Broker Survey
2009
General insurer of the year - Insurance Times awards
Personal lines insurer of the year - Insurance Times awards
Number 1 for Overall Service – Strategic Risk magazine
New achiever of the year finalist - Insurance Times awards
Insurer innovation of the year finalist - Insurance Times awards
Commercial lines insurer of the year finalist - Insurance Times awards
Underwriting team of the year finalist - Insurance Day awards
Young underwriter of the year finalist - Insurance Day awards
Finalist – British Insurance awards
2008
Number 1 for Overall Service – Newsquest broker survey
Number 1 for Claims Handling – Newsquest broker survey
Number 1 for Quality of Cover – Newsquest broker survey
Number 1 for Underwriting Skills – Newsquest broker survey
Underwriting team of the year – Insurance Day awards
Claims team of the year – Insurance Day awards
Personal lines insurer of the year – Insurance Times awards
Highly commended, Young Underwriter of the Year – Insurance Day awards
Company of the year finalist – Insurance Day awards
Highly Commended Risk Service Provider of the Year – European risk management awards
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