Our claims credentials
Claims

We are proud of our claims service and consistently strive to better our performance. But don’t just take our word for it…

Awards and Accolades

2011

Claims Team of the Year Award - Insurance Times Claims Excellence Awards

Claims - Speed of Settlement
Claims - Fairness of Settlement
Insurance Times Personal Lines Broker Survey

Claims - Speed of Settlement
Claims - Fairness of Settlement
Insurance Times Commercial Lines Broker Survey

Claims Handling - Post Magazine Business Insurers Insight Report

Claims Handling - Post Magazine Financial & Professional Lines Insight Report

Chartered Insurer Status - UK Claims Team & Manchester Underwriting & Service Centre

2010

Number 1 for Claims Management - Strategic Risk Independent Survey of Risk Managers

Claims Handling - Post Magazine Independent Broker Survey

Claims - Speed of Settlement
Claims - Fairness of Settlement
Insurance Times Personal Lines Broker Survey

Claims - Speed of Settlement
Claims - Fairness of Settlement
Insurance Times Commercial Lines Broker Survey

In order to ensure we do not rest on our laurels, we regularly ask our customers what they think of our claims service. In our most recent survey, over 96% say they are ‘satisfied’ or ‘extremely satisfied’ with our service.

An integral component of our claims service is our ability to pay. In this regard we are in an enviable position. We receive the very highest rations for our financial strength from Moody’s, Standard & Poor’s and A.M. Best. What other insurance company can offer you that level of certainty?