Claims Services

We understand that when you buy insurance you are really buying peace of mind.

Since we wrote our first insurance policy in 1882, Chubb’s philosophy in dealing with every claim has been to treat each customer the way we would like to be treated if we had suffered the same loss - with integrity, empathy, promptness, expertise and fairness.

Our aim is to provide help and assistance when claims arise and we can pay covered claims with complete confidence as we conduct our business within prudent financial guidelines. Our ability to pay to, or on behalf of our policyholders, receives the highest ratings for financial strength by Moody’s, Standard & Poor’s and A.M. Best.

As an insurance company we expect to receive claims! With Chubb you can be assured your loss will be treated with the utmost professionalism by highly trained staff each step of the process.

Our philosophy was summed up by Dean O’Hare, chairman of Chubb from 1988 to 2002:

“Some people keep their promises when they have no alternative. They sometimes make their counterpart sweat for payment, and then pay only as little as they can get away with. Others keep their promises because they are people of integrity and it’s the right thing to do.”  This is still the Chubb belief.

When it comes down to it, an insurance contract is a promise to pay and you can be assured that we take every step possible to honour our promises. And our customers support what we say - over 96% have stated, via our Customer Survey, they are ‘satisfied’ or ‘extremely satisfied’ with our service.

Our claims credentials Chubb claims credentials - from our brokers to our customers Learn More